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NB: This vacancy closed to applications on 15/08/2021.

Emergency Medical Dispatcher (999 Call Handler)

Job Reference: 335-A-0427

East Midlands Ambulance Service NHS Trust
Horizon Place, Nottingham, Nottingham
£19,737 - £21,142 A4C Band 3 (£19,737-£21,142) +

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

The East Midlands has a lot to offer:

Excellent Location

Making a Difference

Action Packed Roles

Support and Belonging

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

All positions are available as full time hours worked over a variety of shift patterns and durations up to 12 hours 24/7. There will be the requirement and expectation that staff will work over Christmas and New Year.

It is envisaged the successful candidate will have previous experience of working in a pressurised environment and demonstrate an ability to work effectively and make decisions whilst providing care and advice to the public. The ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.

Relief staff are an important part of maintaining appropriate resource cover and consequently performance within the Trust. The Trust has a number of staff that are employed on a ‘relief’ basis.

Shifts will be planned 4 weeks in advance giving staff at least 3 calendar weeks’ notice, where possible to allow staff to make plans. Plans to allocate relief shifts 6 weeks in advance leading up to the winter ‘festive’ period are anticipated. The allocation of shifts to relief staff will take into account the skill mix of the individuals and service requirements wherever possible.

Please note that the training will be approximately 13 weeks and flexibility to work additional hours during this time may be required and annual leave is restricted during the training. Some elements of the training will be virtual/home working therefore you will need access to a PC or laptop with an internet connection suitable for Microsoft Teams.

Unsocial enhancements during training will be paid in arrears based on unsocial hours worked. Upon completion of the qualifying period unsocial enhancements will be attracted dependent upon agreed shift pattern.

We are looking for self-motivated individuals who will help us excel in the service and care given to patients.

Please note the virtual assessments for this role will take place week commencing the 31st August or 1st September 2021 with virtual interviews on the 4th and 5th September, the start date for successful candidates for this role will be the 11th October 2021.

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance wherever possible and have introduced various policies and working practices to support this goal. Many of our staff work flexibly in many different ways, including part-time. Please feel free to talk to us at interview about flexible working opportunities.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and competence - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

You may be required to complete a DBS clearance check if offered a position with EMAS. If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £44.20.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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