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NB: This vacancy closed to applications on 12/08/2021.

Hotel Services Supervisor

Job Reference: 346-EF-052-21-B

Tees, Esk and Wear Valleys NHS Foundation Trust
Estates and Facilities
Foss Park Hospital, York
£21,892 - £24,157 pro rata per annum

We are one of the largest specialist mental health and learning disabilities trusts in the country, with an annual income of £320m and a workforce of some 6,700 staff operating from around 100 sites in Durham, Teesside, North Yorkshire and York and Selby. We provide a range inpatient and community services to 2m people living in County Durham, the Tees Valley, Scarborough, Whitby, Ryedale, Harrogate, Hambleton and Richmondshire. We also provide additional specialist services to other parts of Northern England.

We deliver our services by working in partnership with eight local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public. The services are spread over a wide geographical area of around 3,600 square miles, which includes coastal, rural and industrial areas.

We are a multi-award winning trust and are included within the Health Service Journal’s Best 100 Places to Work. The trust take a positive and proactive approach to support staff in their personal development and has embedded the Talent Management approach within the Trust, with the vision of helping people to be as good as they can be, helping TEWV to do things better.

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team.

Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food. As a Hotel Services Supervisor you will work as part of the Operational Services Team to provide a clean, safe, supportive environment in which patients can recuperate.

You will be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic with your team. You will be passionate about our business, creating a culture of continuous improvement of services and our excellent standards.

This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 07.00am – 6.30pm.

The post you are applying for is 30 hours per week permanent post and your base will be Foss Park Hospital Haxby road York YO31 8TA. You may be required to work in different locations within a team covering the following areas York, Malton, Scarborough, Middleborough and Stockton.

You should be highly motivated, reliable, flexible and willing to work at short notice. Substantial experience working in Hotel Services in a hospital environment and experience supervising staff on a day to day basis are required and the ability to get things done using your own initiative in a demanding environment. Experience of working in a mental health environment would be appreciated along with a passion to providing high standards of customer service.

Candidates must possess NVQ Level 3, Food Hygiene Certificate Level 4 or work towards successful completion in an agreed timescale, Numeracy and Literacy to level 2, ITQ Level 2 and demonstrate commitment to undertake further training and qualifications, in particular NVQ Level 4 in Management.

Provisional interview date 2nd July 2021






For further details / informal visits contact:

Lynda Draper, Facilities Site Manager 07775030398,


Tees, Esk and Wear Valleys NHS Foundation Trust is committed to the protection of staff, service users and visitors to the Trust from second hand smoke and currently operates a no smoking policy which ensures all buildings and grounds are smoke free.

We are an equal opportunities employer and welcome applications from individuals who have experience of mental ill health or learning disabilities. Our service users and carers tell us our staff should be consistently concerned with maintaining and improving care with pride, empathy and compassion.

This job advert may close as soon as sufficient suitable applications have been received. If interested please apply for this post as soon as possible

Your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages via the NHS Jobs website and therefore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Tees Esk and Wear Valleys NHS Foundation Trust transferring the information within this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the NHS Electronic Staff Records system

Please note that if the post you are applying for requires a DBS check, you will be required to also subscribe to the DBS Update Service, if successful, and thereafter renew your subscription each year. The Trust will reimburse the subscription fee.

Tier 2 Visa Applicants - From April 2017, Tier 2 visa applicants and their adult dependants will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past 10 years. The requirement has been designed to strengthen the safeguards against individuals with a criminal history who are seeking to come into the UK.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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