Return to search

NB: This vacancy closed to applications on 04/08/2021.

111 Health Advisor

Job Reference: J248-A-21-6749-VHPT

Vocare Ltd
Vocare south

Vacancies for 111 Health Advisors

  • Are you looking for a career path into healthcare yet have no medical background? Are you looking for a career change or a role to enhance existing skills? If you are passionate about helping others and want to make a difference, we want to hear from you
  • Part time, permanent contract
  • 18 hours per week (Saturday, Sunday and Monday 7am-1pm)
  • Vocare House, Newcastle, NE12 8EW

Vocare, a subsidiary of Totally plc is currently recruiting for 111 Health Advisors to join our Urgent Care services. This is a part time role working 18 hours across a Saturday, Sunday and Monday, on a permanent basis.

The role

The NHS 111 service is currently expanding, and we need dedicated and passionate Health Advisors to join our team.

  • Do you have excellent communication skills, and a passion to work for the NHS?
  • Are you caring, empathetic and do you want to help make a real difference to people’s lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?
  • Are you resilient and resourceful and able to manage calls that may potentially be distressing or an emergency?

If your answer to the above is yes, please come and meet us to explore joining our service.

This role is in a busy, patient focused environment, handling calls from members of the public regarding health problems. While not every 111 call we deal with is a life-threatening emergency, our Health Advisors triage calls through a medical assessment tool called NHS Pathways and advise of the most appropriate level of care for the patient. A Clinical Advisor and Clinical Navigator within the IUC are always there to provide support. As a Health Advisor, you will be answering telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisors and/or dispatching an ambulance in the case of an emergency or referring onto other available services.

Training is structured and intense in line with the NHS Pathways licence. You must be able to commit to a full-time training course for a minimum of 3 weeks. Training times are Monday to Friday 9am-5pm.

Once you have successfully completed your live call assessments you will be working as part of the regular team within the call centre.

Benefits of joining us:

  • 28 days pro rata holiday entitlement (including bank holidays)
  • Company Pension Scheme
  • Perkbox staff benefit scheme
  • Shift working
  • Eye test scheme
  • Employee Assistance Programme
  • Company sick pay after one year of service
  • Company Maternity/Paternity pay after one year of service
  • Access to updates and courses
  • Being part of a supportive and innovative team with scope for progression

Role Expectations:

Our IUC service operates 24/7 and 365 days a year. If you choose to apply and join our team your application will be subject to Disclosure and Barring Service checks. If you are successful you will be required to work during both in hours and out of hours periods. This will include weekends/bank holidays and may include night duty. Once you commence with us there is a period of probation. This is generally six months

Career Development:

As a successful applicant when you are offered a role you will be paid to complete your induction and the full NHS Pathways and system training to prepare you for the role.

There are also on-going development opportunities once you have completed your probation period. These are in line with NHS Pathways and NHS England’s workforce blueprint, as well as with personal developments you may identify in your probation reviews or appraisal which relate to your role.


Who are we?

Vocare/Totally PLC work in partnership with the NHS to provide accessible and high-quality integrated health care services. The Integrated Urgent Care (IUC) service operates 24/7, 365 days a year. It provides access to telephone triage, face to face and digital online access points for patients and health care professionals in order to deliver urgent care services for people who live, work or visit the area.

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

All successful applicants will be subject to a DBS Check

Closing Date: 28th July 2021

For a full job description, further information about this role or to apply please contact Amy Brochocki on 02085474107 or via email

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.