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NB: This vacancy closed to applications on 03/08/2021.

Head of Complaints, PALS and Legal Services Band 8a

Job Reference: 370-ADM8ANAG-3301

Employer:
Warrington and Halton Hospitals NHS Foundation Trust
Department:
Governance Department
Location:
Warrington
Salary:
£45,753 to £51,668 pa

We are WHH an NHS Foundation Trust acknowledged as providing a positive learning environment and proud to be recognised as a Teaching Hospital. WE provide a first-class service from our two acute (secondary) care hospitals across two sites in the boroughs of Warrington and Halton, supporting a diverse population of 330,000. It has approximately 4,700 staff and an annual turnover of c.£317m.

The majority of our emergency care and complex surgical care is based at Warrington Hospital. The Halton Hospital site is home to the Nightingale Building, a centre of excellence for routine surgery, and the Captain Sir Tom Moore Building, housing our orthopaedic surgery services.

Our mission is to be Outstanding for our patients, our communities and each other.

We pride ourselves in being consciously inclusive and enjoy working with and for the diverse community we serve, employing a high calibre of skilled staff, reflective of our communities.

Our vision is to continue to deliver high quality, safe and sustainable health and care services to the local population of Warrington, Halton and beyond. Our approach to healthcare is founded on our five core values; Working Together, Excellence, Inclusive, Kind, Embracing Change

As an applicant or employee of WHH you have our commitment to equality, diversity and inclusion, it’s the way we work! Our beliefs and culture insist that no job applicant or employee will receive less favourable treatment from the start of the employment journey. WHH is also an Armed Forces Friendly organisation and welcomes applications from members of the Military Veteran and Armed Forces Community.

Working at WHH means joining a team of 4,000+ professional and support staff who local people look to, to keep them well and support their well-being. If you embrace these values and are motivated to making a difference to our patients, we'll look forward to receiving your application.


Head of Complaints, Pals and Legal Services

An exciting opportunity has arisen to join the us as the Head of Complaints, PALS and Legal Services is within the Integrated Governance & Quality department within Warrington and Halton Hospitals NHS Foundation Trust. The Head of Legal Services, Complaints and PALS will play a key role in providing strategic direction and leadership to ensure the provision of robust and responsive management of complaints/concerns.

You will manage and lead quality improvements within the Legal Services, Complaints and PALS agendas and have performance monitoring responsibilities in relation to service change within all Clinical Business Unit(s).  

Working as part of the Clinical Governance Department, to improve the quality and safeguarding of patients by supporting the development of systematic processes and structures that will assure quality and commit to enabling quality improvements. 

We would welcome any applicants with an eye for detail and quality as well as skills, knowledge, drive and enthusiasm to apply and join our team.




This job advert may close as soon as sufficient applications have been received, therefore please apply for this job as soon as you can, if interested.

We encourage all applicants to share their personal information with us to understand why please read `Be counted` and `8 reasons why’ in the additional information.

The Trust operates a Smoke Free Policy which does not permit smoking within the Trust premises and grounds/site.

Please provide e-mail addressess for referees, as this will facilitate a quicker recruitment process. Please check your e-mail account regularly as you will receive alerts from the NHS Jobsite informing you of a message (including notification of interview)

Depending on the classification of the post, in-line with DBS guidelines, a Standard or Enhanced disclosure will be required which may include a check of the ‘Vulnerable Adults List’, the ‘Children’s List’ and/or the Independent Safeguarding Authorities (ISA’s) barred lists.

A charge of £60 (Enhanced) will be made by the successful candidate which will be deducted from the first 3 months’ salary. In addition to this, you will also be required to re-pay any future costs that may arise in relation to DBS fees.



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