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NB: This vacancy closed to applications on 08/08/2021.

IT Senior Technology Support Officer

Job Reference: 415-Z21-400

Northern Devon Healthcare Trust
Digital Services
£24,907 - £30,615 per annum pro rata

IT Senior Technology Support Officer - FIXED TERM

We are seeking a flexible and enthusiastic individual to join our Digital Technology Team

We are looking to appoint a senior technology support officer to integrate into our existing technology support team. The appointed candidate will lead on a range of services including our endpoint management systems and client side security, in addition to providing second-line support for the IT user population and act as a point of technical escalation for the desktop support team.

The role will be responsible for day to day management of our endpoint management and antivirus systems (as one of two senior technology support officers).

Experience of application delivery, large scale application content delivery and upgrades through the use of tools such as:


VMware Workspace One

ZENworks Endpoint Managment


Azure Windows Defender 365

Is highly desirable.

Applicants should have experience of working in a similar IT role, preferably within ITIL processes.

Knowledge of IT endpoint environments such as, Window 10, iOS and Android would be desirable, in addition to experience supporting mainstream Microsoft products, such as the Microsoft Office Suites (M365), Microsoft Active Directory & Azure Active Directory

Digital Healthcare Services provide support for users at the Northern Devon Healthcare Trust, with sites situated across Northern and Eastern areas of the county. The Organisation currently provides IT services to approximately 4000 users and 4000 end user (endpoint) devices across the region.

The candidate will work with all levels and staff groups within the Trust, so good communication skills are essential. They must work well under pressure in a fast moving incident led team, but also be able to deliver small scale works such as software upgrades, IT relocation, and new application implementations.

Candidates must have the ability to travel to meet the requirements of the role. Extensive knowledge of the local geographic area and experience supporting users within a corporate IT environment is also desirable.

This post is subject to formal matching. The Band is confirmed but there may need to be some revision to the JD required in the future.

Closing Date: 08 August 2021

This post is being offered as Northern Devon Healthcare NHS Trust and the Royal Devon and Exeter NHS Foundation Trust continue to develop our long standing partnership with a view to becoming a single integrated organisation across Eastern and Northern Devon. Working together gives us the opportunity to offer unique and varied careers across our services combining the RD&E’s track record of excellence in research, teaching and links to the university with NDHT’s innovation and adaptability.

Our values guide everything we do. At all times, we aim to:

  • Demonstrate compassion
  • Strive for excellence
  • Respect diversity
  • Act with integrity
  • Listen and support others

Our teams of care professionals work with patients and their families to support peoples’ independence, health and wellbeing. We provide support to avoid hospital admissions, and if an admission is necessary, we try to make each patient’s stay in hospital as short and effective as possible before working with them on a safe discharge home.

In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West for our overall results. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.

Please note that we may close this vacancy early if we receive a high volume of applicants.

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