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NB: This vacancy closed to applications on 01/08/2021.

Interim Tier 4 Services Operations Manager – Substance Misuse

Job Reference: J192-A-21-11499

Turning Point
(North West) Manchester, Oldham & Cumbria
Circa £40,000 DOE (Pro-Rata)

Job Introduction

Fixed Term Contract – Up to 6 Months

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales.

We are currently recruiting for an Interim Tier 4 Services Operations Manager to oversee our Smithfield Detox Unit in Manchester and two residential rehabs (Oldham and Cumbria).

Passionate about people, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

  • Oversee and line manage the registered managers at three CQC registered services
  • Lead and work with the inpatient detoxification service in Manchester to oversee and plan for a large building refurbishment project
  • Support the business development function relating to all three services including demand, capacity and framework development & management
  • Be externally focussed and contribute to the development of key stakeholder relationships to ensure effective integration with other local services, ensuring there is an ongoing pipeline of clients for the services
  • Conduct a review of processes and systems that support the delivery of Tier 4 Services, putting forward clear recommendations for actionable changes.

The Ideal Candidate

Essential Requirements:

  • At least five years’ experience in substance misuse or supported accommodation at a management level
  • Experience of delivering drug, alcohol or mental health services across a range of settings, or previous experience of managing Tier 4 drug and alcohol services.
  • Degree level education, or equivalent, and evidence of post graduate training
  • Experience of change management and process improvement
  • Experience of improving service performance and maintaining that performance within a rapidly changing environment.
  • Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
  • Excellent communication skills – both verbal and written
  • Relationship building with senior key stakeholders to be able to maximise outcomes.
  • Innovation including across social care categories such as substance misuse, mental health or residential settings.
  • Politically astute with an ability to establish positive organisational reputation with key stakeholders. Operating across strategic levels.
  • Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintain employee engagement.

About us

Why Turning Point?

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.

What Benefits Will I Receive?

Of course, we know it's not about the money. But that doesn't mean we don't reward our people for their invaluable work with a benefits package that includes:

  • Comprehensive opportunities to learn and develop, with silver accreditation fromInvestors in People
  • 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to purchase additional holidays
  • Flexible benefit options including cycle to work schemes and season ticket loans
  • Competitive pension and life assurance schemes
  • Employee assistance programme and access to online health and wellbeing support
  • Flexible working patterns to support work-life balance
  • Access to a wide range of discounts, including cinema tickets, grocery and high-street shopping and gym memberships

As part of the fight against COVID-19 here are some of the measures we have in place to keep our team members and the people we support safe:

  • Enhanced Infection/Prevention Control Measures, including the use of PPE, social distancing and regular testing
  • Following all government guidance applicable to our services as a minimum and ensuring our teams are trained effectively
  • Strongly encouraging colleagues to receive a vaccination to keep themselves and those around them safe, enabling access through time off & covering transport costs
  • Regular updates, FAQs, myth busting from Turning Point’s clinical team as well as wellbeing seminars which provide support on a variety of topics

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

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