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NB: This vacancy closed to applications on 29/07/2021.

Senior Governance Officer - Complaints

Job Reference: J125-A-21-2759

Employer:
gtd healthcare
Department:
Governance Team, Head Office
Location:
Denton
Salary:
£21,909-£25,375 p.a.

Senior Governance Officer - Complaints

Hours: 37.5hrs/wk

Contract Status:Permanent

Salary: £21,909-£25,375 per annum

Location: Denton, Manchester

Closing Date: 29th July 2021
Provisional Interview Date: 16th July 2021

About Us

Do you want to work for a company that puts its patients and staff at the heart of everything it does; inspiring trust and confidence by making a positive difference, every time? Our vision is to do just that.
We pride ourselves on being a social values based organisation; we provide high quality, innovative care and services that support the health and wellbeing of our patients, our staff and our communities.
Our values lead us to expect high standards of behaviour from our people. Treating others with respect, care, consideration, dignity and tolerance, at the same time taking personal responsibility for how we behave.
Our values and behaviours are an important part of who we are; so we feel it is essential to get the right people to work with us. If you feel these values are as important to you as they are to us, then we’re sure you’ll fit right in.

The Role
Following a restructure of the governance team, we are looking to recruit to Senior Officer posts to support our work across our primary and urgent care services. You will need to have general experience or transferable skills in the field of governance, with a focus on the specific area on the post for which you are applying, i.e. complaints or incident management.

The successful candidate should have good attention to detail, strong communication skills, and be used to dealing with a varied workload.
For an informal discussion on the posts, please contact either Jacquie Oakes, Quality Assurance Manager/Data Protection Officer (Incidents) or Cate Shelmerdine, Engagement Manager (Complaints) on 0161 337 2254.
Interviews for the 2 posts will provisionally be held on 16th July 2021.

We can offer competitive salaries plus excellent benefits, including:
• 30 days annual leave
• NHS Pension Scheme
• flexible working policies
• family friendly and carer policies
• opportunities to apply for innovation and quality awards
gtd healthcare ‘social and fun’ activities

 




We put patients first – we understand that every person, every family and every community is unique; we always take the time to listen and we respond openly and honestly every time.

We look after our people – we understand that looking after our people helps them look after our patients. We have high expectations of our people and give them the training and support they need to perform exceptionally.

We give great quality care – we aim to meet the highest standards of excellence and safety all the time. If we can’t or don’t meet expectations we will honestly explain why not

We lead the way in transforming primary care – we use our experience and expertise to constructively challenge and suggest new and innovative ways of working, where we think this will improve health, healthcare and people’s experiences of it

We contribute to the wellbeing of our local communities – we aim to be more than a health care provider alone. We will look for opportunities to bring wider health benefits to the communities in which we work.

gtd healthcare is committed to providing equality of opportunity and applications will be considered on the basis of their suitability. All staff and volunteers are expected to share this commitment.
gtd healthcare is an NHS Pensions employing authority.



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