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NB: This vacancy closed to applications on 30/07/2021.

Trust Services Partner (Onsite Recruitment Partner)

Job Reference: 922-1762-21

NHS Professionals - Corporate Staff
Trust Services
£22,900 - £26,000 per annum (DOE)

Who are NHS Professionals?

One of the biggest challenges NHS trusts face, is ensuring the quality of patient care whilst working within strict budgets. A lack of available staff means unfilled shifts, which in turn leads to unfilled commitments to patients and their families. What NHS trusts need is a reliable supply of experienced staff, ready to step in and fill shifts when trusts need them most.

And that’s where NHSP comes in. Owned by the Department of Health and Social Care (DHSC) and part of the NHS family, NHSP is the market leader in managed flexible worker services. We work in partnership with 55 NHS trusts to provide a service that combines an intimate understanding of the trusts’ temporary workforce requirements with the reassurance of a safe, quality and reliable supply of cost-effective temporary staff. And because NHSP is wholly owned by the Department of health, all our profits are reinvested in growth to save money for the NHS.

Right now, we have over 120,000 members registered on our bank from various roles, grades and specialities. Our bank members fill around 26 million hours for our clients each year, working flexibly around their lifestyles by choosing the hours that suit them.

With the NHS under increasing pressure, we are committed to helping trusts deliver sustainable workforce solutions which enable world-class patient care.

Job Title: Onsite Recruitment Partner

Location: Manchester

Salary: Up to £26,000 per annum (DOE)

Hours: 37.5 per week


Do you exceptional Operations Relationship Skills? Are you keen to work for a growing organisation with a fantastic culture and can offer career progression?

Perhaps you are an agency recruiter looking for an opportunity within an RPO/MSP environment?

If 'Yes' this is the perfect role for you!


This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.


  • Develop and maintain strong organisational knowledge of both NHSP and the local NHS Trust including contractual obligations and agreed performance metrics
  • Identify, establish and build relationships with key NHSP centre colleagues that are responsible for the remote delivery of service to your customers
  • Deliver and promote the high standards of NHSP to existing and potential flexible workers, acting as an NSHP ambassador
    Connect, foster trust and establish ongoing relationships with key ward managers
  • Attend daily staffing meetings, bed meetings, staffing huddles with the ward managers and respond accordingly to both urgent and longer-term staffing needs

Please note occasional travel to other sites within the region is required for this role. Therefore the successfully appointed candidate will be required to hold a valid driving licence and have access to a vehicle.

About The Candidate

  • On-site account/customer management
  • Demonstrable experience of following and adhering to processes and procedures
  • Complaint handling and conflict management
  • Identifying service improvements and working collaboratively with stakeholders to implement
  • Customer service/retail in an environment where delighting the customer is the core focus
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities


What perks are we offering in return?

  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave

We offer very competitive terms and conditions which includes an attractive basic salary offering progression for exceptional performers, access to a stakeholder pension scheme, 27 days annual leave per year plus public holidays. In addition, other benefits offered include health and well-being support, access to a discount scheme and an employee recognition scheme.

Please note: in 2010 NHS Professionals moved to Limited Company and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore, if you do not hear from us within 14 days of the vacancy closing, your application has been unsuccessful

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