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NB: This vacancy closed to applications on 23/07/2021.

Helpdesk Administrator

Job Reference: J129-A-21-2452

Care Unbound Limited, trading as Here
Practice Unbound
£21,282 - £28,612 per annum pro rata

We are looking to recruit a Transformation Coach to join the Practice Unbound team.

The Transformation Coach role

  • Supporting the delivery of products to international customers from point of sale to end of contract
  • Hosting our Practice Unbound helpdesk answering incoming queries from practices taking part in our programmes
  • Delivering onboarding, training sessions and workshops face to face or virtually
  • Utilising data to support customers in using our products
  • Deliver an outstanding customer experience
  • Retain existing customers in subscription by upselling and cross selling

The Practice Unbound Team

Practice Unbound (PU) is the growing subscription business and innovation unit of Here, delivering blended learning products for practitioners internationally.

We provide subscriptions to online blended learning products that, empower practitioners internationally to implement new ways of working, to free up clinical time and deliver person-centred care.

The products in our current portfolio include:

1. Workflow Go – supporting practices to delegate clinical correspondence processing from GPs to administrators

2. Workflow Networks – supporting practices to share the back office function of Workflow Go, with the purpose of creating further resilience in general practice

3. Pathology Go – supporting practices to delegate pathology task processing from GP to administrators

4. Group Consultations – supporting practices to deliver high quality 1:1 routine care in a group setting

5. Prescribing Lifestyle Medicine – support practitioners to implement a Lifestyle Medicine approach to prescribing, focused on making changes to how people sleep, relax, eat, move and their environment

We currently support over 3000 practices and over 13,000 users across the UK.

It is an exciting time to join the Practice Unbound team. This month we have entered the international market with our newest product Prescribing Lifestyle Medicine.

We are a small team of 7 and we work in a highly collaborative way; every voice is heard, and no idea is brushed aside. As an innovative and person focused organisation we believe in getting the most from everyone, this in turn makes us better at meeting customer needs.

You will join a small but close-knit team and will be supported throughout your employment to meet the requirements of the role. Our team is focused but friendly and warm, we believe firmly in “bringing your whole self to work” and will support to get the best from you.

If you work well in an evolving and growing “start-up” style environment, where you have the opportunity to shape the direction of the team, Practice Unbound is for you.

Our Offer

  • £21,282 to £28,612 per annum pro rata
  • 37.5 hours a week over 5 days Monday to Friday, usually 9am – 5pm with some flexibility for future travel considerations
  • Permanent full time
  • You will be based in our brilliant offices in Brighton, with a combination of office and homeworking to be expected

Please find attached the Job Description and Person Specification for more detail.

Closing date: 23/07/2021

Please get in touch if you would like further information - Aaron Gillman (Customer Success Manager):

Here are committed to equality and valuing diversity.

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