Return to search

NB: This vacancy closed to applications on 01/08/2021.

Booking (e-Referral system) and Patient Access Support Manager

Job Reference: 415-J21-379

Northern Devon Healthcare Trust
Healthcare Analytics and Reporting (HART)
£31,365 - £37,890 per annum pro rata

An exciting fixed term/secondment opportunity has arisen for a motivated, confident person to work as Booking (e-Referral system) and Patient Access Support Manager within the Healthcare Analytics and Reporting Team (HART).

The position requires that you work both on site in Barnstaple and from home. The post holder will also network with a wide range of Trust staff at all levels and may be required to attend meetings on other Trust sites or with colleagues elsewhere within Devon.

A key element of the role is the management and development of the e-Referral System (e-RS) so experience with e-RS is preferred, but not essential. Other responsibilities include management of Envoy the Trust’s appointment reminder system and working with clinical and non-clinical staff in developing and implementing new processes in elective care to facilitate and implement change in practice. This will be done in conjunction with divisional teams and will comprise activities such as process mapping, co-creating standard operating procedures and training.

As such the post holder is required to have experience of the elective care pathway, be proficient in using TrakCare and have an aptitude for learning new IT systems. They will enjoy working flexibly under pressure in a small busy team, as well as working on their own initiative to achieve deadlines; with excellent communication skills and the ability to adapt to changing priorities. They should be educated to degree level or equivalent and be familiar with the MS Office suite of products, particularly excel.

Closing Date: 1st August 2021

This post is being offered as Northern Devon Healthcare NHS Trust and the Royal Devon and Exeter NHS Foundation Trust continue to develop our long standing partnership with a view to becoming a single integrated organisation across Eastern and Northern Devon. Working together gives us the opportunity to offer unique and varied careers across our services combining the RD&E’s track record of excellence in research, teaching and links to the university with NDHT’s innovation and adaptability.

Our values guide everything we do. At all times, we aim to:

  • Demonstrate compassion
  • Strive for excellence
  • Respect diversity
  • Act with integrity
  • Listen and support others

Our teams of care professionals work with patients and their families to support peoples’ independence, health and wellbeing. We provide support to avoid hospital admissions, and if an admission is necessary, we try to make each patient’s stay in hospital as short and effective as possible before working with them on a safe discharge home.

In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West for our overall results. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.

Please note that we may close this vacancy early if we receive a high volume of applicants.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Disability Confident Employer
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo