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NB: This vacancy closed to applications on 25/07/2021.

Senior Care Facilitator/Matron-Duplication to Personalisation

Job Reference: 317-2021-24-046

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Chief Operating Officer
317 Trustwide
£45,753 - £51,668 per annum

The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 15,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “Healthcare at its best with people at our heart”.

The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.72 million patient contacts each year, delivering innovative, high quality services locally, regionally, nationally and internationally and has been twice rated ‘Outstanding’ by the CQC.

We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

Collaborative Newcastle is an innovative new partnership which aims to improve the health, wealth and well-being of the people of Newcastle. The city’s largest organisations – including the hospitals, council, GPs, care homes, voluntary sector and mental health trust - have come together with an aim to reduce inequality and provide better opportunities for all. Bringing together knowledge, expertise and resources from across the partnership. By combining efforts, the Collaborative Newcastle partners aim to solve bigger problems, make a greater difference and help more people to live happy, healthy and fulfilling lives here in Newcastle. See attached for website address.

Duplication to Personalisation is Collaborative Newcastle’s exciting new project, bringing the best of the shared trust built between partners and leveraging innovative analytics to support front line teams from across health and care to come together in personalising care with local people, and to reduce inequalities across the city.

The project focuses on bringing together data that already exists in our different organisations using data science techniques such as automation and artificial intelligence to analyse it in new ways. A dedicated team will analyse and present the data in ways that will empower a panel of front line health and care teams to do things differently. This new approach will help us to identify people with health and care needs or challenges that aren’t being met effectively, so that we can be more proactive and help people much sooner.

The data will give us the opportunity to improve people’s health and wellbeing, which may be outside of ‘traditional’ health services but which the Collaborative Newcastle partners can collectively deliver. For example, helping someone to join a community group, get a job or have their roof fixed. It is expected that long-term this data and insight-led approach will give us greater confidence to pool our resources and spend our money differently.

We are looking for a project team to take forward this exciting new initiative. All posts will be hosted by The Newcastle upon Tyne Hospitals NHS Foundation Trust.

An exciting opportunity has arisen for a dynamic, enthusiastic and patient/client centred individual to join the Duplication to Personalisation team as a Senior Care Facilitator/Matron. This is fixed term contract until June 2023.

The Senior Care Facilitator/Matron will provide health and social care leadership and experience to the project team. The post-holder will co-develop approaches with the team to test Duplication to Personalisation hypotheses to improve patient and service user care and reduce inequalities. They will be an essential member of the project team who will support the analytic staff to understand the operational data and it’s implications. They will be expected to convene, chair and facilitie multi-agency panels of health and social care staff from across the system to co-design and deliver personalised care. Effective communication skills will be required as the post holder will be working across Collaborative Newcastle partners. It is essential the post holder is an advocate for personalised patient and service user care and practice consistant with the principles of the Duplication to personalisation project.

The post-holder should meet all aspects of the essential criteria as outlined fully in the job description and person specification. They should be a registered healthcare or social work professional (any discipline) with current registration with a relevant professional body. The post holder will have a broad understanding of health and social care issues across Newcastle and be able to demonstrate significant experience at a senior level of managing clinical/social care teams. They will have good IT skills and excellent communication/interpersonal skills.

Full Time 37 Hours 30 Minutes/Week

For further details / informal visits contact:

Elaine McNamara

Email address

Telephone number 0191 2826704

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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