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NB: This vacancy closed to applications on 22/07/2021.


Job Reference: 824-INNER-9741

Central London Community Healthcare NHS Trust
Honeypot Lane Health Centre
£22,478 - £23,810 PA Inc. HCAS

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster and Hertfordshire - Watford, St Albans, Potters Bar, Hemel Hempstead, Harpenden.

We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.

An opportunity has arisen for the recruitment of a Band 2 full-time Receptionist/admin post to support the expanding and busy Harrow Community Services.

We are looking for an experienced receptionist to join our Team.

Your role will be crucial to the smooth running of the service, as you will be the first point of contact for our service users. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service.

The ideal candidate should have experience of working in a healthcare setting in a customer care role.


They will require remaining calm under pressure and in any emergency situations. You will be required to demonstrate tact and diplomacy when having to deal with patient and staff related issues. You will demonstrate clear communication skills, both written and verbal.

You will be able to work independently using your own initiative while maintaining your role as a strong team player. You will have excellent telephone and IT skills.

Flexibility and availability to work morning, afternoon and evening hours is essential.

The applicant is expected to have confident and competent computer skills, ability to work within a team and be self- motivated.


Training will be provided for our IT systems


The role will include:
- Ordering NHS stock and Tracking equipment
- Liaising with Health Care Professionals and Patients

- Scanning, Filling and Creating/Preparing clinician’s documents

- Sending letters

- Arrange monthly Meeting minutes, Agendas and send out in a timely manner

- Covering reception and other services across both sites when required

- This list is not extensive of all the tasks that will be required within this role

Must have experience of:
- Using EMIS

- Ability to prioritise

- You will be able to work independently using your own initiative while maintaining your role as a strong team player.

- You will have excellent telephone and IT skills.

In return for your skills and experience we can offer you:

- Access to the NHS Pension Scheme (subject to status)

- Access to statutory and mandatory training through Induction and e-Learning

- Training support and development in your career

- Cycle to work scheme


Just as we care about our patients’ wellbeing, we care about yours!

We can offer you:

  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Single occupancy accommodation in Central London – (we can help you find accommodation in London, support you with your deposit)
  • Support with gaining your driving license *T&C’s apply
  • Car lease scheme *T&C’s apply
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BME background. CLCH also has active BAME and LGBTQI networks.

Please be aware that all communications about this vacancy will be received to you via email and text message. Always check your inbox and junk mail folders and provide a UK mobile number if available.

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