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NB: This vacancy closed to applications on 23/06/2021.

Dental Referral Administrative Assistant

Job Reference: 449-DEA150

Solent NHS Trust
£19,737 - £21,142 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

There is an exciting opportunity for an experienced Administrator to join the Solent NHS Trust Special Care Dental Service. The Service offer high quality dental care to people who are unable to access a 'high street' NHS dentist, due to their additional needs.

Based in the central referral management hub in Southampton the main purpose of this role is to assist in processing incoming referrals, managing patient bookings ensuring new patients are seen in a timely manner. In addition, there will be the need to undertake general office administration tasks as directed.

The post holder must have good organisational and communication skills and be able to work under their own initiative, follow directions and prioritise their own workload. In this role you will have to demonstrate your highest level of patient care as well as a flair for handling high call volumes, dealing with complex cases, sensitive information and interacting with patients. As well as providing a broad range of administrative functions.

For this position, the postholder needs to have a keen eye for attention to detail and a high level of accuracy, have a firm grasp of concentration, be calm, concise and in control, to carry out and complete tasks set. Prior experience of call management and entering data into a number of systems would be beneficial but not essential as full training will be provided. The post holder will have excellent IT and communication skills and full computer literacy with experience of patient databases. Previous administrative experience in a healthcare setting or similar environment is essential for all applicants.

For further details / informal visits contact: Norma Quirke, New Patient Referral Team Leader on 07827840077 or

This is a permanent full-time position, working Monday to Friday 8.30am – 12.30pm; 1.30pm – 5pm.
Full and part-time working will be considered up to 37.5 hours available.


We will contact you via NHS Jobs if you are shortlisted for interview. Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.

Note about shortlisting/interviews:

Due to the global COVID-19 pandemic, and the associated restrictions in place, we are currently unable to schedule interviews as we normally would. Therefore interviews will be held virtually until further notice. Please be assured that we will be in touch with details of the arrangements. We will endeavour to keep delays to a minimum but shortlisting may take longer than usual, dependant on staff availability.Thank you for your patience and understanding at this time.

The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:

  • 27 - 33 days annual leave plus bank holidays (for permanent staff) - pro rata for part time
  • Pay enhancements to reward out of hours working
  • Ability to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers
  • Opportunity to purchase a public transport annual season ticket - 11 month repayment period

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

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