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NB: This vacancy closed to applications on 17/06/2021.

Patient Service Administrator

Job Reference: 833-SS-SP-283-21

(SP) Leeds Community Healthcare NHS Trust
£19,737 to £21,142 per annum, pro rata

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


The Leeds Mental Wellbeing Service is a city wide IAPT service providing talking therapies to help people who are stressed, experiencing low mood or anxiety. We are committed to giving our patients the best experience possible and an opportunity has arisen to be at the forefront of facilitating this quality experience as one of our Patient Service Administrators.

This role is a fixed term post to provide maternity cover for 8 months, to commence at the beginning of August 2021. You will be required to provide a range of administrative duties, including handling calls and patient queries, processing referrals, booking patients into treatment appointments and managing waiting lists. Experience of working with a live database/appointments system would be an advantage, as would experience of managing waiting lists and telephone call/customer service experience and being competent in the use of Microsoft packages. Adaptability, flexibility and the ability to use your own initiative are essential.

We are a large team and are continually looking to improve the service we offer, and you will be expected to embrace and drive forthcoming changes.

The Leeds Mental Wellbeing Service is delivered in partnership with a number of consortium partner organisations, and we are committed to working together to deliver high quality care for our patients. Come and be part of the team.

We are looking for someone who has considerable experience in an administration role, ideally in a large and busy healthcare service. There are many different tasks and aspects of the role, and the candidate will be expected to be able to take direction but also work on their own initiative. They must be proactive, and keen to look for solutions together. Experience in a customer service field will help as a large part of the role is telephone based. Excellent communication skills, both verbal and written, are essential.

We are looking for a person who has good work ethic and can demonstrate they are a great team player by being adaptable and flexible, and working towards the shared goal of the team and the service. Someone who has great attention to detail, the ability to remain calm under pressure and the ability to multi-task. The Candidate will need to possess empathy, and it would be desirable if they have experience in dealing with people who are in distress.

If you feel like we're the place for you, why not click that apply button?

If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.

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