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NB: This vacancy closed to applications on 15/06/2021.

Planning Manager

Job Reference: 195-21-121-LJB

South Central Ambulance Service
195 11 S Scheduling Centre Hants
Otterbourne, Hampshire
£38,890 to £44,503 pa

Due to the implementation of a new workforce management system an exciting vacancy has arisen within the Planning and Performance Forecasting Team for a Planning Manager leading the Scheduling Department. This is a 12 months fixed term position based at our Otterbourne site, near Winchester, Hampshire with opportunities to work remotely.

As a member of the Planning and Performance Team you will be accountable for accurately scheduling resources within budget to effectively meet demand in accordance with targets and KPIs of the Trust across both 111 and 999 services.

The department is a critical part of the operational delivery team and effective communication skills will be essential to ensure the whole operational management team are well informed and engaged in decision making consistently following Trust policies.

It is also a vital portal for staff and ensuring effective communication with staff to meet their needs balanced against organisation performance is a significant part of the success of the department.

You will lead a team responsible for the provision of expertise and systems for planning and scheduling, developing processes and procedures owning the deliverables, and collaborating with other planning managers as required. You will be accountable for the delivery of the scheduling department KPIs, for example call answer 80% of the time within 20 seconds, all emails responded to within 48 hours.

Ideally the candidate will have a resource planning/scheduling background or transferable skills. You will have strong leadership skills and be able to demonstrate how these have led to improved performance and a positive working environment for staff.


Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

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