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NB: This vacancy closed to applications on 13/06/2021.

PTS Team Leader

Job Reference: 195-21-122-SLD

South Central Ambulance Service
195 16 PTS TV Oxford
£21,892 to £24,157 pa

An opportunity has arisen within South Central Ambulance Service (SCAS) for a Team Leader within our Patient Transport Service (PTS). This role will be based at our Oxford City PTS Station.

Our Patient Transport Service is a pivotal role within SCAS, providing a safe and efficient transport of patients to and from healthcare settings and their home.

As a Team Leader you will be responsible for the day to day supervision and management of a team of Ambulance Care Assistants (ACA’s) that work on the Patient Transport Service. This will involve the management of personnel, monitoring performance management, sickness and annual leave following relevant HR Policies and Procedures. You will be familiar with and adhere to service plans policies, procedures and Key Performance Indicators (KPI’s)

In addition you will need to resolve any localised fleet issues and maintain stations in prepared readiness and for auditing.

The post holders will provide leadership and management direction to the operational teams of ACA’s. You will work closely with the Senior Operations Manager to ensure that service delivery maintains the standards required as per our contractual arrangements and Service Level Agreements.

The successful candidate will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users.

The successful candidate will possess:

  • Excellent listening skills
  • Problem solving and decision-making skills
  • Ability to manage and lead a team
  • Ability to prioritise own workload

What SCAS will give you:

  • Automatic enrolment to the NHS Pension Scheme.
  • Starting annual leave entitlement of 27 days plus bank holidays, rising to 33 days after 10 years’ service.
  • Opportunities for career development
  • Access to apply for continuing professional development
  • Access to apply for other educational qualifications
  • Occupational Health support along with an Employee Assistance Program

Please see the job description and person specification for further details.

Please state in your supporting statement how you meet the criteria outlined in the attached person specification.


Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

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