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NB: This vacancy closed to applications on 20/06/2021.

Head of Retail Business Development

Job Reference: J315-VC077

Countess Mountbatten Hospice
Southampton/Isle of Wight


At Mountbatten making our employees feel valued is as important to us as making sure that our patients are safe. We are looking for people that live our values to help us make a difference to the thousands of patients who come to us for help and support each year.

We believe that every employee plays a vital part in helping us achieve our mission to provide and promote good care an support for those people living with, affected by or curious about death, dying and bereavement across the communities we serve.

Our vision at Mountbatten is of a world where all dying people and those close to them, have access to expert care of the highest quality, provided by compassionate and professional teams.

Our Values

We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Here at Mountbatten our patients are at the heart of everything we do, and we need talented and committed people like you to join our team to help us grow and develop our services . If you wish to take the next step in your carer, this may be the ideal opportunity for you.

Head of Retail Business Development

Salary £50,000

37.5 hours per week

Location - Southampton with travel to the Isle of Wight

About the Role

The Head of Retail Business Development has strategic responsibility and oversight for the delivery of the overarching Retail function through our existing and planned Retail estate. This role is responsible for creating, developing and implementing a Retail strategy that meets and exceeds three core aims;

- Maximise the income and profit sustainability of the Retail estate, through the effective development and management of the people, resources, budgets and supply chain, as well as identifying and successfully opening new premises as part of the Mountbatten 2020 strategy.

- Create a potential ‘new model’ for some Mountbatten shops that include public education and engaging of the local community in the work of the hospice, including the sharing of information, service delivery, bereavement support and explore a new revenue stream through a food/beverage – led proposition.

- To provide overarching responsibility and leadership for the active development of the retail workforce, defining values-based development of all staff and, in conjunction with the Head of Volunteer Development, volunteers in the Mountbatten Group, to reach their full potential and become ‘Ambassadors’ for Mountbatten, through a robust organisational approach to workforce development

About You

The successful candidate will possess excellent interpersonal skills and will form positive relationships with peers, clinicians, and wider stakeholders. They will have a creative energy, from conceptual thinking to final output with demonstrable experience of pushing boundaries and evolving services, whilst delivering significant sales and profit growth across multiple sites, ideally in a charity retail context

They will have experience of and commitment to continuous organisational improvement and the ability to act as a change agent. Change and project management skills are a must; leading innovation in an entrepreneurial environment and a track record of developing new business models from inception to delivery in a Retail environment

Whilst not essential, they will have experience of working with the third and independent sectors and a robust knowledge of health and social care provision. and clear understanding of the environment within which the NHS, local authority and voluntary

What we can Offer You

We offer a wide range of benefits to our employees including:

  • Free Onsite Parking
  • Development and Training opportunities
  • Generous Annual Leave, Occupational Sickness and Maternity Benefit Schemes, subject to qualifying conditions
  • Recognition of previous Agenda for Change NHS Continuous Service for incremental progression, annual leave, maternity and sickness benefits
  • Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibility
  • Local Benefit Scheme including discounts with all ferry operators

The post is subject to an Enhanced DBS check the cost of which is covered by the Hospice.

Closing date 20th June 2021 - Interviews will be held first two weeks of July

For an informal discussion and visit about this opportunity, please contact Nigel Hartley, Chief Executive Officer, via email to

Mountbatten Hampshire offers a generous benefits package to include:

Pension Scheme (including existing members continuation of NHS Pension Scheme)

Generous Holiday and Occupational Sickness Benefits

Off Site Free Parking

Training and Development Package

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