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NB: This vacancy closed to applications on 02/07/2021.

Patient Care Advisor - Norwich

Job Reference: J145-A-21-1892

RMC Admin

Healthshare is one of the largest providers nationally of community-based care, successfully treating a wide range of conditions in several locations across the country. Our innovative approach will ensure you get to see the right person at the right time, first time.

Healthshare provides diagnostic imaging for the NHS and private sector in many areas of the UK, including to 24 prisons.We deliver services locally, within GP practices, dedicated diagnostic centres, and through mobile facilities to ensure access for all.

Join us as aPatient Care Advisorat our Referral Management Centre in Norwich

Salary - £18,720; Permanent contract

40 hours per week


At Healthshare, we are a hardworking, friendly and fun team who want to make a positive difference to the health and lifestyle of our patients.

Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team.

Working closely with fellow administrators within a busy RMC environment, where each day that presents itself, will be exciting, upbeat and different from the next. We’re confident when we say Healthshare is a special place to work.

In this varied Patient Care Advisor role you will have to demonstrate your highest level of patient care as well as a flair for handling high call volumes, dealing with complex cases, sensitive information and interacting with patients to direct their care. As well as providing a broad range of administrative functions operating patient booking systems.

For this position you should hold a: hawkeyed level to detail, have firm grasp of concentration, be calm, concise and in control, in order to carry out and complete tasks set. Prior experience of call management & entering data into a number of systems would be beneficial but not essential as full training will be provided.

The ideal candidate is required to be computer literate, well organised, reliable, have a confident and friendly telephone manner with an ability to cope under pressure.

What can Healthshare offer you?

Benenden Healthcare

Life assurance (x 4 of salary)

25 days holiday + Bank holidays (8) plus the option to buy/sell


Blue Light Card

Employee Assistance Programme

24/7 virtual GP service with private prescription service


We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups.

Please note we reserve the right to close vacancies early if sufficient applications are received before the closing date.

Due to the high number of applications we receive, we are unable to reply to everyone, therefore applicants should assume they have been unsuccessful if they have not been contacted by 2 weeks after the closing date.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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