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NB: This vacancy closed to applications on 14/05/2021.

Clerical Officer (XN02)

Job Reference: 298-HAN-151

Head and Neck
298 Outpatients H&N
St James University Hospital
£18,005 to £19,337 pa

Band 2 Clerical Officer, Permanent Post, Ophthalmology CSU Clerk, 37.5 hours per week.


An exciting opportunity has arisen to join the Patient Administration within the Head & Neck Clinical Services Unit!


Are you a self-motivated, enthusiastic individual with excellent organisational skills and the ability to work within strict deadlines?

 We are looking for a positive, highly motivated, flexible and hardworking individual to provide a professional and comprehensive clerical support for our Ophthalmology Administration team at St James Hospital.


The post will be joining the busy, urgent booking team within the Ophthalmology department.


The working hours are 37.5 hours, Monday to Friday.


The role involves:


  • Booking patient appointments in line with requested time frames.

  • Recording patients’ clinic dates on the relevant Trust’s administration system including PAS, in an accurate and timely manner in accordance with local Trust policies.
  • Responding to email enquiries from clinicians/other team members.

  • Dealing with patient enquiries via phone in a helpful manner, observing the need for discretion and courtesy.  Taking responsibility for returning any follow up calls as necessary.
  • Liaising with both clinicians and other team members to meet demands of department.

  • Arrange any special requirements for patients including Transport and Interpreting Services only where appropriate and in a timely and efficient manner.


Skills we are looking for in the applicant:


  • Previous experience of administrative processes and practices, as well as telephone communication.

  • Basic computer literacy and willingness to further computer skills.

  • To possess interpersonal skills of a high standard and have the ability to work on their own initiative as well as part of a team.

  • To be patient centred with the capability to communicate with passion and empathy.

  • To possess a good standard of written and spoken English.

  • Good organisational skills with an ability to work to strict deadlines


We offer support through a structured period of induction and orientation along with opportunities for professional and personal development.


If you think you meet this criteria, and are interested in becoming a part of our team, for informal enquiries please contact Emma Holdsworth or Rachael Brayson, Patient Services Coordinators 0113 2064505.

This vacancy may close before the advertised closing date if sufficient suitable applications are received.

Our goal is to be the best place to work, to achieve this we engage with and listen to our staff, to understand their needs. We are proud to support all individuals to work flexibly so they can maintain a good work life balance and provide support as a carer or parent. We value our diverse staff and are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required and to support staff who require adjustments to ensure they can work safely during the Covid-19 pandemic.

If you are offered a position, you may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £48 or Standard £30) from your salary over a 3 month period (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £13 cost per year. This is a condition of your employment. DBS checks for volunteers are free.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. LTHT will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

Please note that a car parking permit or space cannot be guaranteed.

Leeds Teaching Hospitals Trust has received the Gold Award from the Defence Employer Recognition Scheme and we welcome applications from defence personnel to work for us.

If you have any questions about the process please contact the Recruitment Service on (0113) 2065980

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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