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NB: This vacancy closed to applications on 19/05/2021.

IAPT Service Manager - Digital Team

Job Reference: 367-IAPT-4364-A

Hertfordshire Partnership University NHS Foundation Trust
Service Manager
Working remotely / from Home, /
£45,753 - £51,668 per annum pro rata

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire which you can find in the 'Further Links' section of this advert. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form (If you are experiencing problems please call 01707 253878).

The Role

We’re looking for a talented health or social care professional, with proven managerial experience, to lead our innovative and forward looking online IAPT Digital team. This is a brand new initiative which gives you the opportunity to be at the forefront of developing a fresh way of working.

It’s a truly exciting time to join – we’re continually expanding our service and looking at innovative ways of delivering therapy and thriving as a team. The role will provide a genuine opportunity for you to develop your management skills, by piloting our entirely new way of team working – completely online and remote. You will play a critical role in establishing a multidisciplinary team of clinicians and administrative support and realising the operational processes required for success.

HPFT IAPT services have a proven track-record of delivering high quality therapy, being amongst the highest performers in the region and we will expect nothing less from our digital team. Our services continue to exceed the national target of 50% recovery rate and patient satisfaction is high. You will play a key role in monitoring team and individual performance and working with the Senior Team to responsively implement and sustain strategies of quality improvement.

In addition to individual online therapy, we are proud to deliver innovative groups and a host of live and interactive webinars for our clients, across a broad range of topics and modalities. We envisage our digital team as the main host for developing and disseminating these initiatives in the future. We are already involved in online programmes of research, for example with the University of Oxford computerised PTSD trial.

You will have substantial management experience within the NHS, and significant experience of working with clinicians and multi-disciplinary teams to achieve service alignment and improvement. As the manager for our digital team, you will be pivotal in nurturing team cohesion, motivation and enthusiasm for team activity whilst promoting staff wellbeing in a remote environment. You will have knowledge and experience of supporting remote workers and the challenges faced by individuals working from home. We’d like to see a real passion for primary care mental health, and the difference this can make to service users and carers. This role will offer scope to develop and influence practice, suiting a tenacious, talented and ambitious individual who welcomes the challenges inherent in breaking new ground.

Investing in our team members is important to us and we pride ourselves on the support we offer to staff, providing an extensive programme of CPD and leadership opportunities for all our clinicians and Senior Team. You’ll have the opportunity to participate in our Leadership Academy, and benefit from excellent promotion prospects and the opportunity to be part of a fantastic multidisciplinary team of staff who are genuinely committed to improving the lives of our service users and carers. We have an excellent range of staff benefits.

The Trust itself is a leading provider of mental health and learning disability services with ambitions to be the leading provider in the country. We’ve been rated ‘Outstanding’ by the CQC. We are a strongly values-based organisation, so that you – and anyone that comes into contact with our services – will experience consistently welcoming, kind, positive, respectful and professional treatment.

Specific requirements in relation to remote working:

  • You must have access to a computer, secure WiFi link and have a confidential and ergonomically adequate space to work from.
  • You will be required to have a minimum of 5mb download internet speed at any site you are working from
  • You must be able to use technology and telephone based systems to carry out line management responsibilities, liaise with service users, address complaints, attend meetings and support the team as required. You must be proficient in the use of internet and email – with intermediate level of IT literacy as a minimum.
  • Your role will be flexible across hours of work as required.
  • You do not need to be a car driver, but do need to be able to attend meetings, community venues, trust sites if required.
  • Although working remotely as a rule, we may require you to work at or from a different work base or location from time to time, to meet service demands and deliver an operational service. You may be required to attend Trust sites for meetings and training, on occasion.


For further details / informal visits contact:

Name Kate Spokes Job title Senior Service Line Lead Email address Telephone number 07789864214

Additional contact information

Maggie Rosairo, Clinical Lead

About us

Work for an NHS trust that’s been rated as 'OUTSTANDING' by the CQC. Hertfordshire Partnership University NHS Foundation Trust (HPFT) is a successful provider of mental health and learning disability services with ambitions to be the leading provider in the country. We are already delivering services as far afield as Norfolk and North Essex as well as for the population of Hertfordshire. We are a Values Based organisation and our aim is to ensure that we deliver an experience that is consistently welcoming, kind, positive, respectful and professional, because these are the Values that our service users, carers and staff told us meant the most to them. We are currently embarking on a major transformation programme that will change the way that we deliver our services. We are also delighted to be named in the top 100 list of the best places to work in the health service in 2014, which is due to the national staff survey results as well as our range of engagement activities, the diversity of our staff, support for employees with a disability or those who have suffered mental ill health themselves, and our training and development programmes.

Additional Information

HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.

The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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