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NB: This vacancy closed to applications on 14/05/2021.

Emergency Reception - Band 3

Job Reference: 323-323-MHA1952

Ashford and St. Peter's Hospitals NHS Foundation Trust
Emergency Department
Lyne Chertsey KT16 0PZ UK, Lyne Chertsey KT16 0PZ UK
£20,771 - £22,199 pa pro rata

Our vision at Ashford & St Peter’s is to provide an outstanding experience and outcomes for patients and staff.

There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust. We provide acute and planned inpatient and outpatient care for our local community with a strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Reception/Administration Staff Emergency Services.


Part Time: 14 Hours


Shift pattern: 20-24 this will include weekdays, weekends, nights and Bank Holidays. This shift pattern is a rolling rota of three on and three off. You will need to have the flexibility to work all shifts 20-08, 08-20.




We are looking for a friendly, motivated and highly organised person with good I.T. skills and a flexible approach to join the team.




You will be first point of contact for patients, visitors and other Health care Professionals, and will receive them in a professional and courteous manor.




The duties consist of patient registration on our Patient Centre IT program (full training will be given). Other duties include filing, and faxing, scanning, appointment booking and working as part of a team, which supports the Emergency Services.




Previous experience is desirable but not essential although sound overall administration & IT skills are required along with a positive and enthusiastic approach.


You are required to have excellent Customer Service skills.


The successful candidate will need to be highly motivated team player, who shows flexibility and careful attention to detail providing patients with a high quality service.




We pride ourselves on being a friendly positive team who are customer care focused and work closely together under pressure. If you like a fast paced atmosphere then we would love to hear from you.




Emergency Services consists of A/E and UTC. This post is predominantly based in our Emergency Department but flexibility would be required for other areas within the Emergency Services.


Where to find us:

Our main sites are Ashford Hospital, TW15 3AA near to Heathrow Airport and St Peter’s Hospital, KT16 0RQ which is close to junction 11, M25. We also operate services at Woking Bradley Unit and Milford Hospital. A free shuttle bus service operates between Ashford & St Peter’s Hospitals.

Staff Benefits

Flexible working: We want all staff to have a good life/work balance and we will support you to have a working pattern that meets your needs and helps us to provide our services in ways that best suit the needs of our patients.

We are Ofsted registered day nurseries at Ashford and St Peter’s sites, catering for children from 3 months to 5 years, and half-term play-schemes for primary school age children, open from 8am to 6pm.

We have car parking on all our sites and a new multi-storey car park on the St Peter’s site. We have onsite accommodation in shared flats or houses.

The NHS Pension scheme helps you to build your pension for when you retire. You receive tax relief on the contributions you make while you are working and the Trust makes a financial contribution as well. The NHS pension scheme has benefits that will support you and your family when you retire.

Career pathways: we support our staff to develop their careers and will ensure that you can access support, training and development to progress and fulfil your potential at ASPH

Find our more in our Guide for Applicants.

Coronavirus update:

We are reviewing our recruitment and on-boarding processes on a regular basis to ensure we are following the guidelines from Public Health England (PHE). Interviews will be virtual wherever possible.

After applying via NHS Jobs, your application will be transferred into our third party recruitment system, the HireLab. You will receive an email inviting you to log into the HireLab and you will be able to monitor the progress of your application, pre-employment checks and on-boarding.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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