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Patient Call Centre Advisor/Navigator

Job Reference: J158-A-21-2086

Principal Medical Ltd
£11 per hour

PML is a not-for-profit organisation, run by GPs in Oxfordshire and Northamptonshire, with over 15 years’ experience of delivering high quality NHS community and primary care services. At PML, everyone counts and we are focused on working together to develop and deliver services that we know people want and need, so that patients get the best care for their circumstances.

Post Title: Patient Call Centre Advisor/Navigator

Hours: 37.5 hours per week (WTE)

Location: Banbury Cross Health Centre, Central Banbury

Salary: £11 per hour (WTE annual salary £21,508)

Are you caring, empathetic and want to help make a real difference to people’s lives?

Do you have excellent communication skills and able to provide outstanding customer service in a call centre environment?

Do you have the ability to efficiently handle calls in a polite, professional and timely manner and to provide excellent customer service?

Do you have the insight to identifying the difference between Emergency Action required and Routine appointment requests to facilitate appropriate and timely resolution of call queries,

If you have answered yes to the questions above, then we would love to hear from you!

We have just establised a brand new call centre team at BCHC and are looking for an enthusiastic individual who can provide healthcare information and support to patients by acting as first point of contact who make contact by phone.

The Ideal candidate will have had previous customer service/call centre experience or working with members of the public. You will also be required, to work as part of a team, have a friendly, and approachable demeanour, able to problem solve, use initiative and prioritise tasks.

The call centre will be open from 8am-7pm Monday-Friday and flexibility will be required to work various shifts across these hours on rota basis.

In return we can offer you:-

  • Competitive salary,
  • Induction and training
  • 25 days annual leave
  • Membership of the NHS Pension Scheme.


Please Note:This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested

For informal enquiries please contact:


About Us

Banbury is a historic and expanding market town on the River Cherwell in Oxfordshire and is on the edge of the Cotswolds. Oxford, Stratford upon Avon and Leamington Spa are close by and there are excellent public and private schools in the surrounding area.

Banbury Cross Health Centre provides an exciting development in general practice in the north of Oxfordshire. Following the merger of 3 practices in the town, we are continuing the integration of primary care services to ensure the future sustainability of general practice and the delivery of excellent patient services. We are actively involved with our PCN and fully engaged with developing patient-centred services in the community with our local community providers and other stakeholders. With a list size of approximately 40,000 patients and growing, we are a forward thinking and aspirational practice.

We believe that local care providers, who know and understand the health needs of their own patients, and who are used to working collaboratively in their region, can provide the best quality and most cost effective integrated primary care services. We work to develop services we know people want and need so that patients get the best care options for their circumstances.

After over a decade in business, we have a proven track record of success in delivering a diverse range of services and we are continually looking to bid for new contract opportunities and to recruit motivated and ambitious staff to join us.

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