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Improved Access Service Assistant Manager

Job Reference: J129-A-21-2379

Care Unbound Limited, trading as Here
Primary Care Collaboration
Varied across East Sussex including Brighton & Hove, Eastbourne, Halisham, Seaford & Bexhill, High Wealds, Lewes & Havens
£21,282 - £28,612 per annum pro rata

We are looking for a passionate, dedicated and bright, friendly person to work in a busy and varied assistant manager role involving rota management, patient and staff engagement, operational leadership and quality management. This role would suit someone with strong interpersonal and operational skills with an eye for detail and the ability work autonomously. Strong IT skills are essential as the service uses a variety of medical software packages. Troubleshooting and the ability to think quickly, make decisions and adapt to change will be important in making this role a success.

Being an out of hours service, this role will involve working a mixture of shifts between 9:00 and 20.30 during the week as well as weekend working (between 8:00-14:00). Based in Brighton & Hove this exciting role will also involve working from various locations across East Sussex and the candidate will need to be able to drive and have access to a car.

If this sounds like you, read on …

Here, Care Unbound believes in putting people in control of their health care journeys. We enable people to receive the right care for them at the right time for them.

We radically transform health care systems, so that every personal interaction moves from “what’s the matter?” to “what matters to you?”

Our ambition is for all health and wellbeing services to be personalised, compassionate and tailored to people’s needs.

We put our ambition into action by:

  • Enabling outstanding care across pathways and organisations in partnership with those that share our ambition and values, both locally and nationally.
  • Leading the development of new primary care delivery that supports General Practice to work together to deliver improved care to people both locally and nationally.

Hereis a not for profit social enterprise operating as a private company limited by shares, where the shareholders are local GPs, practice managers, practice nurses, and our own staff.


The Extended Hours Service in Brighton and Hove provides patients with appointments outside of the usual surgery hours (evenings and weekends). Participating practices work in modules to provide extended hours GP appointments from 18:30 - 20:30 Monday to Friday and during the day at weekends.

The service offers primary care, pre-bookable at the practices within the module and targeted at people who cannot easily access their GP practice during the week and require a routine appointment. This includes: working people, people who need a carer to accompany them to access the service and school children with working parents.


Working as part of a small but growing team, this role supports the Service Manager to ensure professional operational standards and excellence in patient care and safety are implemented and maintained.

The EHS Assistant Manager is responsible for the day to day administration of the service across three CCG areas in Eat Sussex (B&H, EHSB & HWLH) which includes the overseeing of clinical rotas, management of incidents and complaints, and providing regular reports to stakeholders. The role also includes working with clinicians, resolving queries and some on call duties including weekend work based within host practices across East Sussex.

Please see attached job description and person specification which detail the necessary management, organisational and personal skills required for this role.

If you are successfully shortlisted for an interview you will be contacted via email or telephone so please ensure all details are correct when submitting an application.

Please note that the vacancy may close early if enough applications are received.

Closing date: 21/04/2021

Here are committed to equality and valuing diversity.

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