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NB: This vacancy closed to applications on 17/04/2021.

Administrative Services Support Manager (IT Services)

Job Reference: 833-SS-CC-153-21

Employer:
(CC) Leeds Community Healthcare NHS Trust
Department:
IT Department
Location:
Stockdale House
Salary:
£31,365 to £37,890 per annum pro rata

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


 

 This is a brand new role within the IT Department.

The post brings together a range of specialist knowledge and skills which include managing staff expectations and access to IT support services, appointments for engineers, diary and rota management for IT staff, procurement (hardware, software) and stock management (including licences and disposal of IT equipment), meetings management, organising telephony support within the team and supporting Electronic Staff Record/ performing appraisals/ developing and compiling sickness absence and training compliance statistics

You will be based at out Trust headquarters just a mile or so outside Leeds city centre but you will want to be working closely with Trust staff throughout the city and in the services we operate throughout Yorkshire and the Humber Region.

Key Responsibilities:

Crucial to the role is the ability to communicate and manage relationships, oft en in times of pressure and high demand for IT services and keeping up a high standard of customer service. You will also need to analyse and process significant amounts of information and to be able to make rapid judgements based on your conclusions. Planning your own workload and for those around you are major responsibilities.

Key Skills Required:

A selection of the key skills required are:

Ability to analyse complex information requiring interpretation in order to meet the service requirement

Effective interpersonal and communications skills with the ability to produce clear concise communications

Ability to provide contentious information to staff groups and to communicate business sensitive information to internal staff

Competent and skilled in the use of software packages in order to collect and interpret data, present reports and compile simple presentations

Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner.

Demonstrates leadership in everyday practice.

 You will mainly be working alongside IT Helpdesk and 2nd Line Engineering colleagues as well as the Head of IT on a daily basis

We are looking for someone with outstanding administration and management skills. An expert in their field who can help to build on our IT Administration processes to help us deliver the most efficient and effective service we possibly can.

To reflect the importance of this role you will report directly to the Head of IT.

More importantly, you will know what needs to be achieved and will work autonomously across a diverse range of disciplines to achieve it. It's a given that you will have an extensive knowledge of administration services and be a first-class organiser with a keen interest in IT but it is secondary to the expertise we need. It is essential that you have the personal qualities, the communication and customer service skills plus the flexibility of approach to work with clinical and managerial colleagues who require access to a high performing IT service




If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.



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