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NB: This vacancy closed to applications on 14/03/2021.

PALS Supervisor

Job Reference: 175-2021-2-PAL2554

Royal Papworth Hospital NHS Foundation Trust
Royal Papworth Hospital, Cambridge Biomedical Campus, Papworth Road, Cambridge
£31,365 to £37,890 pa

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.


Patient Advice and Liaison Service Supervisor

Full Time – 37.5 hours per week

Band 6 - £31,365 - £37,890

We are seeking to recruit an enthusiastic and hardworking individual to lead and supervise the small but perfectly formed Patient Advice and Liaison Service (PALS) team at Royal Papworth Hospital. In addition to the PALS Supervisor role, the team consists of a PALS Advisor and PALS Administrator and it is therefore essential that the post holder feels comfortable working within a small team who consistently achieve great things. We are looking for a candidate who is highly motivated and passionate about patient experience, has excellent written and verbal communication skills. Attention to detail and a sensitive and empathetic manner are key to this role. Resilience and tenacity are also important qualities to the role.

The post holder will work as part of the PALS team ensuring a speedy and informal resolution of problems and concerns raised by service users, their families and carers through liaison with Trust staff and other external agencies. This will require the post holder to provide high quality guidance and support to colleagues and all levels of clinical staff on resolving and responding to concerns and enquiries. They will be required to identify themes and trends arising from concerns and patient feedback and to ensure that lessons are being learned and evidence this through contributing to the Trust quality and risk reporting requirements.

The post holder will have day-to-day responsibility to oversee the activity of the department and the performance of the PALS staff, undertaking objective setting and individual performance reviews.

This is a varied role as the PALS team not only provide an accessible customer service for our patients their carers and families, they are also responsible for the recruitment and support of volunteers at the Trust. The PALS team are also responsible for the end to end Bereavement Administration and Follow up Service at the Trust, supporting families through the administration process when their loved one passes away at our hospital. This involves liaison with the medical staff and the Medical Examiner. Therefore, experience of the process for Medical Cause of Death Certification and the Coronial process would be an advantage but not essential.

If you are interested in being part of our high performing PALS team and would like further information or an informal chat about the role, please contact one of the team below.

Karen Webster, PALS Supervisor:  01223 638896

Carole Buckley, Assistant Director for Quality and Risk:  01223 639871

Closing Date – 14th March 2021

Interview Date – 26th March 2021

** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, enhanced pay progression for Band 5 nurses, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome (for eligible posts only) and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Border Agency website.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

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