Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 23/02/2021.

Call Handler - Band 3

Job Reference: 327-21-074

Gloucestershire Health and Care NHS Foundation Trust
Independent Living Centre
£19,737 to £21,142 per annum

We love what we do and we think you will, too!

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The two Trusts joined together to provide integrated mental health, physical health and learning disability services to communities.

Job Title – Call Handler – Band 3

Base – Independent Living Centre

Salary – £19,737 to £21,142 per annum

Hours per week – 37.5


Gloucestershire Health & Care NHS Foundation Trust is currently looking for a enthusiastic and hardworking call handlers to join our busy & friendly Integrated Community Team.

You will work as part of a team supporting Community Nurses in handling all nursing referrals in the Cheltenham locality Referral Centres.

The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement, Admin support and Adult Social Care. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.

You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that calls are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.

The focus of the work will be to take telephone calls, gather information, and input referrals onto the electronic care records using SystmOne and other administrative support such as, scanning documents, taking messages and signposting enquiries from staff members.

We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.

We offer a supportive and friendly working environment with opportunities for training and professional development.

For more information please contact:

Amanda Hart - Referral Centre Manager 0300 421 6429

Jonathan Allard- ICT Business Manager 0300 4218367

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Closing date: 23rd February 2021

Shortlisting date: 24th February 2021

To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document ‘ Applicant and Staff Privacy Notice’ prior to applying for the role.

Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render him/her liable to dismissal.

Applicants who have been shortlisted will be contacted via NHS Jobs. Please check your account regularly. If you do not hear from us within 3 weeks of the closing date you have probably not been shortlisted. We are sorry that on some occasions we are unable to let you know the outcome of your application personally. The Trust reserves the right to close this vacancy when sufficient applications have been received.

Please note that all candidates who declare themselves on their application form to be disabled and who meet the essential criteria for the post will be shortlisted in accordance with the Trust’s Two Ticks Pledge on disability.

Applicants should note that all appointments to GHCNHSFT are subject to the completion of a satisfactory 6 month probation period.(excluding Medical Staffing appointments).

Successful candidates are expected to self-fund either an enhanced or standard or basic DBS check, and sign up to the DBS update service if required for the role.

Please note that if you are successful in your application and you have previously worked for an NHS Trust, GHCNHSFT will request confirmation of your previous NHS service from your last NHS employer via the inter authority transfer system to verify service, pension, sick pay entitlement and pay grade. Your permission will be sought at application and /or later in the process.

Flexible working arrangements will be considered. Any request will be set against genuine operational requirements and limitations and it is not obligatory for a manager to accede to the request.

For positions Band 8a and above there is a requirement to participate in an on-call rota to ensure a high quality of care for patients at all times and continued support to all staff with access to the right knowledge and expertise. For further information on this please consult the job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Leader
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good