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NB: This vacancy closed to applications on 21/03/2021.

Customer Service Business Apprenticeship

Job Reference: 425-A-21-48108

Sheffield Children's NHS Foundation Trust
Learning and Organisational Development
£4.30 per hour

Salary: £161.25 per week training wage from April 1st 2021

Location: Sheffield Childrens NHS Foundation Trust Sites

Fixed Term: 13 – 15 Months (completing on pass of end Point assessment)

Hours: 37.5 per week

Would you like a Career in Customer Service with an emphasis on Business Administration and be part of the NHS Administration and Clerical Services.

If so, we are looking for enthusiastic and motivated individuals to join us at Sheffield Children’s NHS Foundation Trust across all service sites.

This is a fantastic opportunity for individuals who want to begin their career in Customer Service and Business Administration, gain a Level 2 Customer Service Practitioner Award and learn a variety of customer service & administration skills.

Our Apprenticeship programme provides exciting future pathways into career areas:

  • Corporate services that can lead to a variety of career routes - such as Education/Training, and HR
  • Patient facing services that will lead onto a breath of career routes – Receptionists, Medical secretary support, and general administration roles in a variety of departments

Beginning in May 2021, these positions will be based across a variety of the Trust locations. These positions are department based and as such you will:

  • Be part of a team and will be contributing to the smooth running of Trust patient services.
  • Using different methods of communication to interact with new and existing customers ie families, staff, public, both internally and externally.
  • Learn how to develop IT skills, deal with sensitive and confidential information, handle telephone calls and increase your communication skills with a variety of professionals and service users.

You will be employed on a fixed term training contract of 37.5 hours per week with a generous entitlement to 27 days Annual leave in addition to 8 days public holidays. You will be given time during your working hours to attend college and produce your written portfolio.

You must have at least 4 GCSEs at grades 8-3 (A*-D) including Maths and English, or the equivalent qualifications. You will be required to provide original copies of your qualification certificates prior to interview or confirmation from Education provision of expected grades if shortlisted. You must not already hold a Level 2 or above qualification in the same subject area.

Closing date for applications 21st March, 2021

Shortlisting w/c 22nd March, 2021

Interviews will take place on 14th April, 2021 will which will be held via Microsoft teams

You are required to provide at least two referees in your application. Please ensure that these are not relatives or friends and that up to date contact details are provided.

For further information regarding the post, please contact: Anne-Marie Lynch –

You will be notified whether you have been shortlisted for an interview by you NHS Jobs account.

All communication throughout the application process will be via e-mail therefore please check your e-mail account and NHS Jobs account regularly. References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an email address for all referees when completing your application form.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. If a DBS check is required for the post you are applying for any offer of employment will be provisional on a satisfactory DBS check being obtained.

In line with other NHS Organisations in the Yorkshire and Humber Region a successful candidate appointed into a post within this Trust will be required to pay the DBS check fee (£45). This is customarily payable over 4 months as a salary deduction once employed by the Trust. If you receive a conditional offer letter, complete your DBS application and later withdraw from the recruitment process, an invoice will be raised via the Trust's finance department to recoup the outlay.

Sheffield Children’s NHS Foundation Trust in accordance with the Equal Opportunities policy is committed to treating all individuals equally irrespective of age, race, social background, gender, sexual preference, colour, disability, nationality, ethnic origin, marital status, religion or trade union membership.

Sheffield Children's NHS Foundation Trust reserves the right to close vacancies earlier than originally stated, if sufficient applications are received.

Please note that Sheffield Children's NHS Foundation Trust do not reimburse any incurred interview expenses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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