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NB: This vacancy closed to applications on 29/01/2021.

Switchboard Operator

Job Reference: 374-LVF102

East Sussex Healthcare NHS Trust
Conquest / EDGH, Hastings & Eastbourne
£18,005 - £19,337 £18,005 - £19,337 pro rata, per

East Sussex Healthcare NHS Trust provides NHS hospital and community services throughout East Sussex. We provide our services at two district general hospitals, Conquest Hospital and Eastbourne District General Hospital, community hospitals in Bexhill, Crowborough, Lewes, Uckfield and Rye and a number of clinics and health centres, GP surgeries, schools and in people’s homes.

The trust is an equal opportunities employer and is committed to the improving working lives of all our staff.

A wide range of staff benefits are available to staff and these include:Staff development, Pension scheme, Auto-enrolment to our Temporary Workforce Service ( staff bank) On-site nurseries within the acute hospitals, staff restaurants and on-site accommodation

Please download and read the Recruitment Information Leaflet, attached as a document to this advert, as it will help you in the completion of your application

A part-time permanent vacancy has arisen for an enthusiastic, customer focused, self-motivated Switchboard Operator/Telephonist. You will be joining a small friendly team on a busy Switchboard, providing a 24/7 service for the East Sussex Healthcare NHS Trust.

The position will be based at Conquest Hospital site, working Thursday/Friday nights (19hrs in total).

The ideal candidate will be able to work under pressure, while remaining calm especially when dealing with emergency situations, as well as reacting positively to rude/distressed customers. You will need a professional and confident telephone manner, along with good verbal communicational skills & a clear speaking voice. The successful applicant will need to demonstrate knowledge of the healthcare environment as well as reasonable working knowledge in MS Word, MS Excel, Outlook and Internet Explorer along with good organisational and keyboard skills.

Please Note: The department is currently undergoing changes around location and shift patterns/working hours, which may result in a centralised service. This may result in changes to the shift pattern we are currently recruiting to.

For further details / informal visits contact:

Name: Mathew Fuller Job title: Switchboard Team Manager Email address: Telephone number: 0300 1314 359

Patients come first at East Sussex Healthcare NHS Trust.

We work in partnership with commissioners, other providers, our staff and volunteers as part of a locally focused and integrated network of health and social care in the county.

Our vision is to be:

  • The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

  • Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

  • Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
  • Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
  • Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

  • Safe
  • Effective
  • Caring
  • Responsive and
  • Well led

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