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NB: This vacancy closed to applications on 22/01/2021.

Hotel Service Coordinator

Job Reference: 415-Z21-026

Northern Devon Healthcare Trust
Hotel Services
£19,737 - £21,142 per annum pro rata

We are currently looking to recruit an experienced Hotel Services Coordinator to assist in the management of a high quality, time responsive, cost effective and pro-active hotel service to meet the needs of the wards and departments to the standard required by the Trust.

Role Responsibility

  • Deploy a team of domestic/patient service assistants, assessing workload schedules and allocating resources as required whilst prioritising urgent requests
  • Supervise the work of all frontline hotel services staff to maintain and deliver a quality cleaning and food service according to set work schedules and procedures
  • Undertake regular monitoring of quality control systems for the service, including HACCP
  • Undertake appropriate remedial action in areas that do not meet the required standards.
  • Oversee the reporting of maintenance defects of equipment and chemicals, according to set procedures
  • Assist in implementing departmental policies to agreed standards
  • Monitor, manage and report on all staff absences and sickness
  • Ensure that all staff tools and equipment are kept clean, hygienic, and well maintained with any faults or repairs being reported to their line manager
  • Ensure that all materials and equipment are always locked away when not in use
  • Accurate completion of necessary documentation as requested
  • Build and maintain effective relationships with staff and clients
  • Control the receipt and issue of supplies ensuring stock rotation
  • Assist in the assessment of costs associated with any ad-hoc work requested ensuring an efficient and a cost-effective service.
  • Responsible for training and induction of new hotel services staff
  • Provide cover as necessary in times of staff shortages
  • Analyse and resolve staff performance problems and conduct staff PDRs
  • Assist in organising and implementing appropriate training in line with personal development plans
  • Complete supervisor check shifts during each shift for areas of responsibility, and reporting findings/escalating issues to the management team
  • Perform other such duties as may be reasonably requested by the Hotel Services Manager or Deputy Hotel Services Manager.
  • Adhere to all Health and Safety Regulations and COSHH
  • Roster management. Leadership, supervisor and direction of a domestic cleaning team. Manage team communication. Stage 1 sickness reviews and returns to work.Training and personal development of a domestic cleaning team, including PDRs for their team. Monitoring and auditing of cleanliness using an IT system. Deploying resource to manage ad-hoc requests and rectifications and emergency cover. Implementing policies. Ensure domestic cleaning team adhere to policies e.g. time-keeping, dress code. Monitor and report absenteeism. Build and maintain relationships with employees and service users. Use reward and recognition tools. Interview and welcome new employees. Conduct service user satisfaction measurement programmes

The Ideal Candidate

  • Effective communication and customer care skills with patients, visitors, customers, clients and staff
  • Strong interpersonal skills and an ability to communicate effectively with customers, clients, and staff at all levels
  • Ability to monitor, lead, and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
  • Understanding of relevant Health and safety, Employment and other legislative requirements.
  • Proactive approach to problem solving
  • Good literacy and organisational skills


  • Knowledge of NHS policies, equipment requirements, and management practices
  • Experience of working within a hospital environment
  • Ability to achieve and set high standards and operate to performance criteria
  • Positive approach to learning in role and actively identifying opportunities for self-development.

You would also be responsible for the staff at Tyrrell Hospital (Illfracombe hospital) coordinating out of that office once a week. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

· Working 30 hours a week

· 3 days 07:30-14:00 and 2 days 10:30-17:00 - (times and days are flexible)

Job Type: Part-time, Permanent

COVID-19 considerations:
Full training will be provided

Closing Date: 22nd January 2021

This post is being offered as Northern Devon Healthcare NHS Trust and the Royal Devon and Exeter NHS Foundation Trust continue to develop our long standing partnership with a view to becoming a single integrated organisation across Eastern and Northern Devon. Working together gives us the opportunity to offer unique and varied careers across our services combining the RD&E’s track record of excellence in research, teaching and links to the university with NDHT’s innovation and adaptability.

Our values guide everything we do. At all times, we aim to:

  • Demonstrate compassion
  • Strive for excellence
  • Respect diversity
  • Act with integrity
  • Listen and support others

Our teams of care professionals work with patients and their families to support peoples’ independence, health and wellbeing. We provide support to avoid hospital admissions, and if an admission is necessary, we try to make each patient’s stay in hospital as short and effective as possible before working with them on a safe discharge home.

In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West for our overall results. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information and to self-assess the likelihood of obtaining a Certificate of Sponsorship, please visit the UK Border Agency website. Note: we will be unable to obtain Tier 2 sponsorship for Bank positions.

Please note that we may close this vacancy early if we receive a high volume of applicants.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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