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NB: This vacancy closed to applications on 19/01/2021.

999 Call Handler - Emergency Medical Advisor - West

Job Reference: 278-EMAW-0121-JG

South East Coast Ambulance Service NHS Foundation Trust
Emergency Operations Centre
£19,737 - £21,142

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ overall by the Care Quality Commission, ‘Outstanding’ for Caring and ‘Outstanding’ for our Urgent and Emergency Care. Our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website

999 Call Handler (Emergency Medical Advisor)

What have you done today? Today, I saved a life!

When you ring 999 your call goes through to one of our two Emergency Operations Centres (EOCs). Our trained call handlers receive over a million calls every year and are the first point of contact to the ambulance service for people experiencing a medical emergency.

Your role as an Emergency Medical Advisor (EMA)

The role of an EMA is both demanding, challenging and ultimately very rewarding however, it's not for everyone.

Applicants will need to have the ability to deal with stressful and emotional situations whilst being highly motivated and enthusiastic.

EMAs are fully trained to supply lifesaving advice to members of the public in the most critical situations, as well as giving advice to patients that may require treatment options other than an ambulance response.

Your background

We need individuals who have the drive and passion to make a difference to people’s lives, but also the personal resilience to work in a high-pressured environment.

Successful candidates will be able to work well within a team, have fast/accurate typing skills and a good standard of education. This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.

Webinar - Interactive Presentation About The Role

Those who have been shortlisted will be invited to view a webinar presentation, this will give you a greater insight into the role. This can be viewed online and from home. Further details will follow if successful.

Training course details:

Week 1 - Observation shifts (variety of shifts)

Weeks 2 - 4 - Classroom training full time Monday to Friday 8am to 4pm

Weeks 5 - 7 - Mentor shifts (variety of shifts)

Weeks 8- 10 – Supervised Live Call Taking (variety of shifts)

(During the training cycle, no annual leave can be taken due to course demands and the course has a must attend policy)

Progression Opportunities

The trust has significant career progression opportunities with the EOC and the wider Trust for ambitious employees.

Location: Crawley


Why Work At South East Coast Ambulance Service NHS Foundation Trust

We offer:

  • Base Salary - Band 3 -£19,737 - £21,142 per annum
  • After training –
  • Unsocial hours enhancements (in accordance to NHS Terms & Conditions Agenda for Change Section 2)
  • Generous NHS Pension Scheme
  • 35 days’ annual leave inclusive of Bank Holidays (pro rata)
  • 10-week training programme
  • Please note our courses are in high demand and we only have limited capacity per course, we do receive large amounts of applications, therefore we cannot offer every application an interview.

Please note that if successful you will be required to undertake an Enhanced DBS check for Children & Adults.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone

For further details:

We actively support equality of opportunity for all staff and welcome applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy & maternity, race, religion or belief. We are making progress towards our aim of reflecting the diversity of our community in our workforce and guarantee an interview to candidates with a disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and from other under-represented groups.

Most of our roles will include some travel between sites. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

If you have previously applied for this role and were deemed not appointable at any stage of the recruitment process, you cannot normally apply for the same or similar role for a minimum of six months from the date of application. This is to allow time for you to receive feedback and undergo the appropriate development.

Should you require an application form in an alternative format including large print or braille, please contact stating the vacancy reference number and we will be happy to provide this.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Please be aware we may close this vacancy early if sufficient applications are received.

Follow us on Twitter @SECAmbRecruit , Facebook - SECAmb Recruitment and Linkedin, South East Coast Ambulance Service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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