An opportunity has arisen for a highly motivated clinical manager to join the clinical shift management team within the NHS 111 & Integrated Urgent Care (IUC) Service in Milton Keynes.

As the service continues to develop, you will be part of a team that delivers high standards in patient care and excellent support to our staff. We are looking for a leader, who is respected by their peers, has personal drive and enthusiasm, and is especially passionate about making positive change.

The successful candidate will be responsible for professional, safe and effective clinical supervision of service delivery on an operational shift basis. You will provide clinical expertise, by providing assessment, advice and information according to the clinical assessment software and clinical protocols. Utilising professional judgment and decision making skills you will manage clinical queues safely, allocating work across the clinicians within the IUC service and referring to other provider agencies as appropriate.

Line managing a team of clinicians and non-clinical call handlers, you will ensure that staff are motivated to meet both their personal and organisational goals. As a line manager you will provide guidance, direction and leadership to your team managing sickness, welfare and any capability issues.

To be successful in this role you must demonstrate:

• Registered Nurse or Registered Paramedic
• Strong current clinical knowledge
• NHS Pathways License
• Adastra Experience
• Excellent leadership and decision making skills
• Good understanding of Control Room/Contact Centre activity and ability to work in a fluid environment
• Excellent customer service skills
• Ability to deliver feedback and coaching in a culture of learning and development
• Committed to proactively developing the service for both internal and external customers.
• Effective communication style and ability to liaise effectively with the professionals groups that deliver care within the IUC
• Ability to motivate and engage staff in a positive and proactive way.
• High standard of written and digital skill, able to interpret performance data with good attention to detail.

You must also have the ability to work a range of allocated shifts covering 24 hours per day 365 days a year.