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NB: This vacancy closed to applications on 20/01/2021.

Team Administrator

Job Reference: 301-ME-20-105196

HMP Stocken
£19,737 - £21,142

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership NHS Foundation Trust (MPFT).

We believe that the individuals and families who use our services should receive high quality, committed and inclusive services realising all the benefits a modern national NHS organisation can bring. To do this, we need a well trained and supported workforce and place significant investment in training and development opportunities. We have market-leading opportunities and terms and conditions.

We are proud to have dedicated, passionate and professional staff across our services. We employ a broad spectrum of roles to ensure we meet the needs of those we work with. This includes Doctors, Nurses, Therapists, Allied Health Professionals, Psycho-social Workers, Peer Mentors and Volunteers.

There has never been a better time to join Inclusion (and the Trust); take a look at our Benefits Leaflet to see what else we can offer you.

The Trust works in partnership with the NHS programme ‘Step into Health’, supporting ex-service personnel into a career in the NHS.

The Inclusion Directorate with Midlands Partnership NHS Foundation provides Integrated Mental Health and Psychosocial teams into 10 prisons across Staffordshire and Worcestershire.

Successful in its endeavors, Inclusion has grown to both substance misuse and mental health services in the community, residential and prisons. Employing over 500 staff, including Psychiatrists, Counsellors, Doctors, Nurses, Therapists, Drug & Alcohol Recovery Workers, Peer Mentors and Volunteers. We provide services to in excess of 19,000 services users per annum across the Home Counties, Midlands, East of England up to the North of England.

We are looking for an enthusiastic individual to provide administration support to the integrated mental health and substance misuse team at HMP Stocken

You will be the single point of contact for the integrated team responding to service queries in person and over the phone and dealing with service user and partner agency inquiries.

You will be mainly be responsible for

  • Daily management of referrals into service – registering incoming referrals onto the system and following the relevant pathway with the Duty professional


  • Dealing efficiently with the department’s incoming enquiries; prioritising and communicating these to clinicians.


  • Coordinating clinics using the clinical IT system, sending appointment information to service users


  • Liaising with community and prison based services, GPs, Community Teams, Primary Care, Probation, Prison Staff, and Secure Hospitals among others.


  • Minute monthly business meetings, weekly multi-disciplinary meetings and the daily clinical meeting.

Excellent interpersonal and communication skills, organisational, proven administration and IT skills are essential for this role as well as an adaptable, flexible approach to work and be able to work well within a team as well as being able to use own initiative.

The successful candidate will ideally have:

  • Experience of using clinical IT systems (specific training on local systems will be provided
  • Extensive IT skills including the use of excel to present data
  • Have experience of clinics / planning schedules / rota’s
  • Excellent Patient and Customer Service skills
  • Excellent interpersonal and communication skills
  • An ability to use own initiative and be self-motivated but also to work within a wider team
  • Problem solving skills
  • Administration of meetings including taking minutes

If you would like an informal discussion about the role or would like to visit the service please contact Rachael.Burley@mpft.nhs.ukor telephone 01780 795009

IMPORTANT INFORMATION about your application. Please read. . . . . . . . . . . .

The Trust treats personal data collected during the recruitment process in accordance with the Information Governance Policy. Information about how your data is used and the basis for processing your data is contained within the Trust’s Privacy Notice

1. UPDATES & CORRESPONDENCE – All correspondence will be sent via email to the email address you used when making your application. Please check your email regularly. If you have selected updates by text messaging we will also correspond via this method.

2. EMPLOYMENT CHECKS – If selected for interview, you will be sent an email with the details of the documentation you need to bring along with you to verify your Right to work in the UK, your identity and DBS Check. Failure to bring the documentation will delay your employment if you are successful at interview.

3. REFERENCES - Please ensure you provide email addresses for all referees for the last 3 years of employment and advise of any gaps in employment.

Midlands Partnership NHS Foundation Trust is an Equal Opportunities employer and operates a no smoking at work policy.

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. The Trust has a positive attitude to employees and job applicants with mental health issues.

PLEASE NOTE: should we have a high volume of applications the Trust may close the vacancy early.

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