Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 10/12/2020.

Business Support Officer x 2

Job Reference: 919-GC-20271432-EXT

Public Health England
Porton, Porton, Salisbury
£23,139 - £28,198 per annum

Public Health England (PHE) is an executive agency of the Department of Health and Social Care providing; strategic leadership, research, advice and support for Government, local authorities and the NHS in protecting and improving the nation’s health

This is a Non Reserved post under the Civil Service Nationality Rules and is therefore open to UK, Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members. For more information please refer to the supporting documents detailing the Civil Service Nationality Rules.

  • For posts on PHE Civil Service terms and conditions, on appointment the salary is normally the minimum point (see salary range above). This will be dependent on the successful candidate’s current salary and terms and/or equivalent experience. The Civil Service pay structure and progression is different from NHS Agenda for Change, most local authority pay grades and other systems that have annual pay increments. Please see attached an information sheet explaining starting salaries and benefits when joining PHE.
  • For clinically ringfenced AfC or Medical/Dental posts, you must obtain the correct professional registration to be appointed. The pay will follow the AfC or Medical & Dental terms & conditions. You may be asked to provide evidence on previous service whilst we are conducting pre-employment checks to determine starting salaries.

Any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers.

Given the nature of the work of PHE, as a Category 1 department, you may be required in an emergency, if deemed a necessity, to redeploy to another role at short notice. You may also be required to work at any other location, within reasonable travelling distance of your permanent home address, in line with the provisions set out in your contract of employment.

Job Summary

At Public Health England our mission is to protect and improve the nation's health and wellbeing, and, reduce health inequalities. We are looking for committed, skilled and enthusiastic colleagues to join our ICT team.

Information and Communications Technology

The Information and Communications Technology Department (ICT) has primary responsibility for service technical infrastructure and support. ICT has staff at a number of locations throughout the Organisation. The key functions of ICT are to provide and support such systems required by the staff of Public Health England (PHE), and to provide the technical infrastructure to enable all forms of corporate communication, both within the Organisation and between the Organisation and its customers and stakeholders.

We are looking for:

Two Business Support Officers (BSO), as follows:

  • One BSO (Director’s Office) to provide administrative and organisational support to the ICT department and Senior Management Team (SMT), as delegated and directed by the Business Manager. The postholder will be responsible for delivering departmental administrative functions, liaising with the Finance and Commercial central office, and, supporting the HR administrative function in ICT


  • One BSO (Equipment Supply Team) to assist with the day to day administration within the ICT Equipment Supply Cell (supporting PHE’s incident response to Covid-19 and Contact Tracing), as delegated and directed by the ICT Area Manager

Main Duties and Responsibilities (for both roles) may be any combination of the following:

  1. Provide comprehensive administrative support to teams across the Department
  2. Lead and act as a central coordinating point of contact for a range of business administration activities. This will include delegated lead responsibility for certain corporate function processes. For example, compiling and updating health and safety risk assessments or reporting of sickness absence and preparing and submitting returns on behalf of the team as required
  3. Communicate and engage effectively with a range of people, including internal and external staff and stakeholders. This will include dealing with stakeholder enquiries promptly and courteously by email, telephone, letter or in person, referring to the relevant lead where appropriate
  4. Responsible for the organisation of meetings and events and production of reports, papers, minutes and updating action logs as required. This may include providing secretariat support to teams and other internal meetings and networks as required
  5. Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function
  6. Participate in relevant internal working groups/projects, services and initiatives across the organisation representing the Team, Department or Centre
  7. Carry out timely and accurate information analysis and reporting on agreed areas of their working area and present findings in an agreed manner. This will include developing and maintaining databases as required by the job using a variety of digital and IT applications
  8. Contribute to effective information management (including maintaining administrative and information resources, i.e. filing systems) and assist with the dissemination and/or collation of information/returns, in a timely manner
  9. Responsible for organising and controlling own workload ensuring deadlines are observed and duties performed efficiently
  10. Provide cover as directed by line manager for other members of the team in their absence and assist with their workloads as necessary

Duties and responsibilities specific to the BSO (Equipment Supply Team):

  1. Manage multiple mailboxes including dealing with queries and replying to concerns, actioning incoming requests, and item & folder management
  2. Work with ICT engineers and PHE Porton Dispatch Department to produce the relevant weekly paperwork and coordinate resources for the equipment dispatch
  3. Update ICT asset management system and respective spreadsheets when equipment is returned or issued
  4. Update ticket information in the ICT Incident and Request Management System
  5. Coordinate with regional department managers/support staff to gather and enter required details into ICT systems for new starters working from home
  6. Arrange collection and returns of equipment from remote staff who have left or where equipment has developed a fault
  7. Ensure accurate documentation is kept up do date
  8. Escalate queries, where appropriate, to the ICT Equipment Supply Cell Manager

Intermediate/advanced knowledge of Microsoft Word 365 and Microsoft Excel 365 is essential and a working knowledge of Adobe Acrobat XI Pro and Microsoft SharePoint administration would be advantageous and desirable.

For further information or an informal discussion about the post, please contact ICT Recruitment (

Applicants are strongly advised to use the criteria in the person specification (available online) as sub-headings in their application to make it clear how they meet each of the selection criteria. Please also see job description for competencies.

Public Health England promotes diversity in the workplace and is an equal opportunities employer. We would particularly welcome female applicants, as they are currently under-represented within PHE ICT.


Option 3 – External

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

The Civil Service (CS) embraces diversity and promotes equality of opportunity. We recruit by merit on the basis of fair and open competition, as outlined in the CS Commission's recruitment principles (attached as a supporting document). PHE is a disability confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long term health condition.

The law requires that selection for appointment to the CS is on merit on the basis of fair and open competition as outlined in the CS Commission's Recruitment Principles.

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact PHE recruitment team in the first instance. If you are not satisfied with the response you receive from PHE, you can contact the CS Commission.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies could be offered to candidates on the reserve list without a new competition.

After applying via NHS Jobs, your submitted application may be imported into our preferred third party recruitment system. If imported, all subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to Public Health England transferring the information to its preferred applicant management system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders.

Interview expenses will not be reimbursed.

For more information please go to the PHE website.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Leader
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo