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NB: This vacancy closed to applications on 13/12/2020.

ICT Desktop Support Analyst

Job Reference: 252-2795267

Dartford and Gravesham NHS Trust
Darent Valley Hospital, Dartford
£22,986 - £25,364 per annum

The Information Communication Technology Department has a vacancy for an ICT Desktop Support Analyst.

The role of the Desktop Support Analyst is to be responsible for end user device management across the D&G customer base, ensuring service continuity, inventory management (including asset management) and endpoint security.

The Desktop Services Team provide expert-level IT technical support to over 3000 clinical and administrative colleagues across multiple sites including Darent Valley, Queen Marys Sidcup, Erith and Gravesend plus a number of other community based clinical staff and a number of devices and operating systems.

This role is both technical and operational and will involve the day to day running of the IT support service to agreed service levels and installation of new hardware and systems.

The responsibilities of the role call for someone:-

  • Educated to NVQ 3 or Equivalent with substantial experience in a technical environment.
  • Good working knowledge of modern Information Technology including desktop operating systems, software packages, mobile devices (Smartphones, tablets, etc)
  • General knowledge of MS Office and project specific software
  • Demonstrable desktop support skills
  • Ability to analyse a range of complex Desktop Services issues to effect resolution
  • Sound interpersonal communications skills with the ability to use initiative

If you are looking for a challenge and want to join a dynamic team in a friendly and pro-active Trust then this might be the role for you. For further information about the role please contact Colin Pearse, ICT Desktop Services Manager - / 01322 428370.

Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust’s successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.

We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.

The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we are setting up quality councils, driven by our staff to create a culture of shared governance and quality improvement.

We have a strong focus on innovation and improvement. Part of Guy’s and St Thomas’ (GSTT) ‘Healthcare Alliance’ we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.

As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.

The Trust provides services at Darent Valley Hospital and Queen Mary’s Hospital, for a local population of over 500,000 people.

If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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