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NB: This vacancy closed to applications on 03/12/2020.

Referral Hub Administrator

Job Reference: 222-ECP-105

West London NHS Trust
Local CSU : Integrated Care Service
£23,521 - £24,926 per annum inclusive HCAS

West London NHS Trust is one of the most diverse providers of NHS mental and physical care in the UK. We are rated ‘good’ by the Care Quality Commission and ‘outstanding’ for caring and our forensic services.

We are here to care for people with mental and physical illness, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries, care homes), hospital, specialist clinics and forensic (secure) units.

Our physical healthcare services include intermediate care services in Ealing as part of the Community Independence Service partnership.

Our national, specialist and forensic services include:

  • Medium secure services on the St Bernard’s Hospital site in Ealing
  • Services for people with complex and severe personality disorder at the Cassel Hospital in Richmond
  • High secure services at Broadmoor Hospital in Berkshire

We are a teaching Trust with a growing research portfolio, working with academic and industry partners.

Our 3400 staff are dedicated to improving lives, working with patients, service users, carers, families and partners across the communities we serve.

Post Title: Referral Hub Administrator
Department: Ealing Community Referral Hub, St Bernard’s Site, Ealing.
Responsible to: Admin Team Supervisor & Admin Team Leader
Accountable to: Clinical / Operational Lead
Grade: Band 3 (with shift enhancements & outer London weighting)
Hours: 37.5 hours per week. - 24/7/365 working.
Day shifts: 07:30 – 20:00 (mix of early, late, 9-5 and long day shifts)
Night shift (where required): 19:30 – 08:00.

Pay: £18,813 – £20,795 + 15% outer London weighting (minimum £3,659) + eligible for shift enhancements.

Ealing Community Partners / West London NHS Trust are seeking to recruit permanent band 3 team administrators to join the Ealing Community Partners Referral Hub.

The referral hub has about 30 staff, both clinicians and administrators, working around the clock to facilitate both urgent and routine pathways to in-excess-of 85,000 referrals per year for the majority of the Community Health Care services within Ealing.

The role will require you to work closely with other administrators and clinical staff across the ECP localities, GP surgeries, team leads, patients and their relatives, while handling sensitive personal data.

The ideal candidates will have excellent written and verbal communication, a warm telephone manner, strong administration skills and good IT knowledge, with the ability to work flexibly within a team in a challenging environment of a 24 hour 7 days a week office.

The role is varied and duties include:

• Checking patient eligibility.
• Registering all referrals on the SystmOne IT platform.
• Maintaining and reporting on service-specific waiting lists.
• Requesting clinical triages when indicated.
• Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.
• Answering patient enquiry telephone calls; giving basic information when able, or transferring the call to the specific service treating the patient or escalating to team management.
• Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.

By joining our team, you will have also access to the following benefits:

• 27-day holiday scheme rising to 29 after 5 years and 33 after 10 years
• Flexible working Scheme *
• Excellent opportunities for development towards career progression
• Competitive NHS pension scheme
• Cycle to work scheme
• Access to NHS discounts with retailers and leisure companies
* These schemes are subject to individual job roles.

The closing date for applications is: 29th November 2020
(may close earlier if high no. of applicants)

The interview date will be on: During week starting 23rd November.

For further details / informal visits contact:

NameSusan CourquinJob titleAdmin Team LeaderEmail

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications. If you do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion.

All staff identified as at-risk and who meet the requirements of the post will be prioritised accordingly.

We offer Relocation packages for some positions (including Band 5 and Band 6 Nurses) - a relocation allowance of up to £8000 is offered for those who meet a required criteria.

Registered Nurses are required to produce their current NMC Revalidation documents/Portfolio at the assessment centre for verification, unless you are a newly qualified nurse from University.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment check which can take between 4-8 weeks. After which your information will also be transferred into the national NHS Electronic Staff Records system

Please ensure you include professional email addresses and contact numbers for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process. If your current/most recent organisation is an NHS trust, we will be requesting one reference from your current line manager/HR department.

West London NHS Trust is committed to safeguarding of all children and vulnerable adults, eliminating discrimination for all groups and achieving equality of opportunity regardless of age, disability, gender, race, religion or belief and sexuality. We aim to create a workforce that is representative of the communities we serve at all levels of seniority within the Trust. We are therefore particularly interested in receiving applications from people from ethnic minority backgrounds’.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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