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Director of Operations - CCC

Job Reference: 195-20-236-LAF

South Central Ambulance Service
195 11 C EOC
Bicester, Oxfordshire or Otterbourne, Winchester
£75,914 to £87,754 pa

Job Advert for NHS Jobs:

This is a fixed Term contract until: 31st March 2021


Due to the increased activity into our Clinical Co-Ordination Centres (CCC) during this global pandemic; we are looking to recruit an additional Director of Operations (CCC) to support the demand on our services.

The Director of Operations (CCC) will be responsible for leading and managing the delivery of both our 111 and 999 Services within the contact centres across the Trust, they will ensure all services are managed to a very high quality and meet the needs of the communities we serve as well as being responsible for performance standards and clinical outcome measures.

Main responsibilities:

  • As the Director of Operations (CCC) you will have overall accountability for all elements of service delivery across our CCC (111 and 999) directly reporting to Chief Operating Officer (COO).

  • You will review the budget management to include budget setting, budget review, budget management information aligned with agreed key performance indicators (KPIs), performance management and line management responsibilities of the senior team.

  • Have full accountability for safety, quality and education across CCC.

  • Strategically work on the development of CCC workforce plans.

  • Develop, design and delivery of all strategic change including new business opportunities and single point of access models.

  • Form collaborative working relationship with SCAS Directors external healthcare partners/CCGs.

  • Deliver a sustained performance improvement in KPI’s including employee engagement and retention.

The Director of Operations (CCC) will be expected to demonstrate a range of skills and attributes including:

  • Significant experience of working at senior managerial level.

  • Significant experience of developing, leading and managing Contact Centres, either within the public or private sector preferably in a clinical setting.

  • Knowledge of Government policy with regard to the development of NHS Services in an emergency or urgent / unscheduled care setting and GP out of hours and national 111 standards of delivery.

  • Demonstrable experience of management of complex budgets.

  • Proven ability to lead, motivate and inspire others, commanding the confidence of managers, staff and other professionals and by developing a strong ethos of team working within the department.

  • Ability to relate Government 111 targets and initiatives to specific Trust priorities.

For a full list of the required criteria please see the person specification which accompanies this vacancy.

Interviews are expected to be held on the 16th and 18th December.

Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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