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NB: This vacancy closed to applications on 27/11/2020.

Health Records Operational Support Officer

Job Reference: 252-2773033

Dartford and Gravesham NHS Trust
Darent Valley Hospital, Dartford
£21,892 - £25,364 per annum

Health Records Operational Support Officer

AfC Band 4 (37.5 hours pw)

Dartford & Gravesham NHS Trust has an exciting opportunity for a Health Records Operational Support Officer to assist with the day-to-day operations of the Trust’s Health Records Department. Health Records is comprised of Library, Prep, Subject Access Requests (SARs) and Scanning Bureau Teams located across its two main sites - Darent Valley Hospital and Queen Mary’s Hospital, Sidcup.

The Trust started its transition to Electronic Health Records with an in-house BS1008 accredited Scanning Bureau in 2015. It has maintained this accreditation each year and is now in the final stage of deployment to all specialties.

The successful candidate must have a good working knowledge of Health Records legislation and best practice and an awareness of electronic scanning procedures and the variety of Health Records processes and functions e.g. Prep, Scan, Library, SARs. Basic knowledge of related processes within an acute Trust environment, e.g. Coding, Outpatients, Admissions, is also required.

Key areas of responsibility will be

  • assisting in all aspects of operational management of the Health Records department
  • carrying out supportive functions such as overseeing implementation of agreed plans; planning and allocating team workloads; assisting Team Leads to co-ordinate staff, adjust workloads, compile and submit required reports; work with Team Leads where coaching and/or training is required
  • support the operational manager(s) with any staff, process or procedural issues that arise
  • assist in the development of the eHR Scanning service, striving to improve quality in line with Trust, NHS Digital and legislative requirements.

The ideal candidate will have a passion for contributing to providing high quality, innovative modern Health Records services.

If you are looking to join a friendly and pro-active Trust then this might be the role for you. For further information please contact Cheryl Linehan, Deputy Health Records Operational Manager ( or Sandra Gilliard, Interim Head of Health Records (

For further details / informal visits contact:

Name: Cheryl Linehan

Job title: Deputy Operational Health Records Manager

Email address:

Telephone number: 01322 428100 ext 4737

Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust’s successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.

We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.

The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we are setting up quality councils, driven by our staff to create a culture of shared governance and quality improvement.

We have a strong focus on innovation and improvement. Part of Guy’s and St Thomas’ (GSTT) ‘Healthcare Alliance’ we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.

As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.

The Trust provides services at Darent Valley Hospital and Queen Mary’s Hospital, for a local population of over 500,000 people.

If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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