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SPUR Admin Co-Ordinator

Job Reference: 833-AJ-AS-523-20

Employer:
(AS) Leeds Community Healthcare NHS Trust
Department:
SPUR/Gateway
Location:
Leeds
Salary:
£21,892 to £24,157 pa (pro rata)

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


An exciting opportunity has arisen for an Admin Co-Ordinator within SPUR/Gateway and Police Custody Healthcare. We are a Clinical and Customer Service Team employed to process referrals for a variety of different customers. We are currently based in Leeds City Centre, working in partnership with Leeds City Council to ensure the best care for our patients.

The service operates 24 hours a day, 365 days a year and although this role will predominantly have set hours (Monday-Friday, 7.5 hour day shifts) there is a requirement to be flexible where needed. The post holder will be trained on all aspects of the services we provide, and will support the Clinical Triage Officers and liaise with the Customer Service Officers to ensure excellent communication is maintained. We process referrals for people who are either living in, or have a GP in Leeds who require a health or social care service. In addition to this, we also take tele phone healthcare referrals for individuals in Police Custody suites throughout Yorkshire and Humberside.

You will assist in maintaining service delivery; create, manage and maintain electronic and paper based systems; and manage incoming and outgoing calls using telephony systems. You will be responsible for ensuring internal and external communication i.e. post/faxes is distributed appropriately and dealt with in a timely manner. You will be responsible for line management of a team of Customer Service Officers, with support from the Team Leaders.

The successful candidates will have experience of working in a busy office and customer service based environment. We are looking for individuals with excellent communication skills, both written and verbal, who are able to adjust communication style and content to the audience when dealing with queries from service users and internal/external bodies.

Applicants should also have experience working to deadlines, multi-tasking and be confident using the internet and conducting searches. You should also be competent in the use of Microsoft office and an awareness of data protection and confidentiality is essential.

Due to the nature of the role; we require candidates to be able to organise and plan to manage their time effectively, have the ability to allocate work and monitor progress independently. You should also have the ability to work without direct supervision, prioritising work, and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner. Candidates should also be able to introduce and adapt to change, to enhance efficiency of the work environment.

Applicants selected for interview will be required to attend Merrion House on 04/12/2020 to complete skills assessments and their interview. The interview will be done using video technology and the candidate will have to wear a surgical grade mask provided whilst in the building. Social distancing measures will be in place.




If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.



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