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Switchboard Team Leader

Job Reference: 358-2746390-EF

University Hospitals of Leicester
Customer Services, Leicester Royal Infirmary
£19,737 - £21,142 Per Annum

We are currently recruiting for a permanent Switchboard Team Leader to work in our busy 24/7 Switchboard. Your primary site will be the Leicester Royal Infirmary, but maybe asked to work at our other Switchboard based at the Glenfield Hospital on some occasions.

The hours of work are Mon-Fri from 0830 to 1700.

This is an excellent career development opportunity for a self- motivated and enthusiastic individual who wishes to pursue a career in management within the NHS.

You will need to have administrative experience of working in a busy Switchboard/Helpdesk environment and the ability to manage a busy workload and to priorities.

You should be able to demonstrate excellent inter personal and communication skills and have the ability to forge and maintain relationships with clinical and non-clinical staff, the ability to develop and lead effective teams, work to tight deadlines with a ‘can do attitude’.

The role will need strong leadership abilities and you must have excellent interpersonal skills, being able to inspire and lead a team. As a Team Leader, you will be the contact point for all Team Members, so you communication skills should be excellent. You should also be able to act proactively to ensure the smooth running of the Team Operations and effective collaborations. Ultimately you should lead by setting good standards and engage the Team in achieving our goals.

For further details / informal visits contact:

Mayur Kachela Customer Service Centre Manager

Vacancies will close early if a sufficient number of applications are received.

Applications are transferred to TRAC, by completing an application you authorise the transfer of your data. Emails regarding applications will be sent via TRAC.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve and where discrimination is outlawed, and staff and service users are equally valued and supported. We welcome applications from people from all backgrounds who match our job criteria.

We welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that UHL has an under-representation of BAME employees at band 7 and above.

Applicants who have a disability and meet the essential criteria will be interviewed if indicated you wish to be considered under the Disability Confident Scheme. If you require any reasonable adjustments please make the recruitment services team aware as soon as possible. Appointments will be made on merit.

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975 a submission for Disclosure to be made to the Disclosure and Barring Service.

COVID 19 Risk Assessment

Due to Covid 19 we have introduced a staff risk assessment into our pre-employment process.

This is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavour to make reasonable adjustments to accommodate this.

Tier 2 Sponsorship

We welcome applications from individuals who require Tier 2 sponsorship. NON-EEA candidates may not be appointed if a suitable EU/EEA candidate is successful. As it is unlikely the Trust would be able to satisfy the Home Office Visa requirements.

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