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NB: This vacancy closed to applications on 30/11/2020.

Administrative Assistant / Call Handler (Band 2)

Job Reference: 376-DCCG-179

Rotherham Doncaster and South Humber NHS Foundation Trust
CCG 0-5 Childrens Admin Team
£18,005 to £19,337 pa

Admin Assistant / Call Handler Band 2 for Single Point of Contact (SPOC)

2 x 30 hour posts available per week four full days 9-5pm flexible over a five day week.

An exciting opportunity has arisen for an Administration Assistant/Call Handler who will be part of a team responsible for the provision of an efficient and comprehensive administrative service for the Children’s Care Group.

It is important you are able to work effectively in a fast paced office environment, handling large volumes of tasks, some of which may be challenging to deal with. You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services.

As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills, a helpful and friendly approach to handling large volumes of telephone calls. Communication and team working are essential qualities to succeed in this role.

You should be able to use a PC and standard software packages including Outlook, Microsoft Word, Excel and PowerPoint. Previous knowledge of SystemOne would be an advantage.

The essential requirements for this post are Word Processing or equivalent, educated to GCSE (Grade C or above in English and Mathematics) level or hold equivalent qualifications, or have an equivalent level of experience.

There may, at times, be a need to travel between various locations, it would be an advantage if the applicant has access to transport and the ability to travel within the required geographical area

For an informal discussion and further details, please contact Mary Cooper on (01302) 566776 or email:

We reserve the right to close down this advert early should there be a high number of applicants.


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Rotherham Doncaster and South Humber NHS Foundation Trust is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and adults at risk as outlined in Working Together to Safeguard Children 2015 and Care Act 2014.

We are committed to recruiting candidates who share the commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment and periodically during their employment

DBS disclosures are mandatory before commencement of employment within the Trust. Therefore, if you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS clearance.

Safeguarding Policies for the Trust can be accessed via the document links.

The Trust is committed to equal opportunities in employment and welcomes applications from all sections of the community in order to maintain a workforce as diverse as the population it serves.

The first 6 months of employment with the Trust will be a probationary period which may be extended by the Trust for a further 6 months.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the current Resident Labour Market Test which will be in place until the end of December 2020. UK Visas and Immigration requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

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