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NB: This vacancy closed to applications on 15/12/2020.

IT Service Desk Analyst

Job Reference: 384-EM-6632

Employer:
Royal Surrey NHS Foundation Trust
Department:
384 498095 IT Services
Location:
Guildford/Surrey
Salary:
£22,986 to £25,364 pa (inc HCAS)

Royal Surrey NHS Foundation Trust is a friendly, supportive, busy but welcoming acute and community Trust that is ambitious about developing our services and your career.

Our compassionate, caring and friendly colleagues make up our Royal Surrey family and are at the heart of what we do. We all have a passion for learning, continuous improvement and excelling together through innovation, research and development. There are over 4,500 members of our Royal Surrey family.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in the community and homes across Guildford and Waverley.

We have received an overall ‘Good’ rating from the CQC, with our Maternity services deemed 'Outstanding'. We also received a rating of 'Outstanding' for medical care and end of life care. We are investing in our colleagues through our new health and wellbeing programme and a commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.

There has never been a better time to join us.


Are you an enthusiastic IT Service Desk analyst looking for a new challenge in the NHS? Do you enjoy troubleshooting complex IT issues? We are recruiting IT Service Desk Analysts to complement our existing team, ensuring that we can respond to the demands our busy hospital services across Guildford and the surrounding areas.

Our IT Service Desk Analysts are the first point of contact between Trust users and the IT Department and are responsible for handling all 1st line technical support issues. Duties primarily include the logging, triaging and progressing of calls right through to resolution, ensuring our customers’ needs are satisfied at every opportunity. Could this be you?

Whilst an understanding of NHS environments and systems is desirable, on-the-job training will be given to the successful candidate. Currently based in Guildford, Surrey the successful candidate(s) will have a flexible attitude and be expected to cover the core hours 8.00am to 5.00pm, Monday to Friday, as part of a shift pattern to a maximum of 37.5hrs per week.




If you are interested in applying for this post please use the links provided to access the full job description/person specification and apply online.

The Trust is committed to promoting equality of opportunity for all its employees as well as maintaining a workforce that reflects the diversity of the local communities we serve. In accordance with the Equality Act, we welcome applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender reassignment, marital status, pregnancy, religion or belief or sexual orientation. Reasonable adjustments to the interview process can also be made for any candidates with a disability.

Important:

  • The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
  • Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process.
  • If you have not heard from us within three weeks after the closing date, we regret that this usually means that your application was not successful.
  • In submitting an application form, you authorise Royal Surrey NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

The Trust aims to treat all applicants fairly in regards to any disclosure of conviction revealed at the application stage. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences. If you currently reside outside of the UK we will require documentary proof of security/police clearance, in English.

The Royal Surrey NHS Foundation Trust has a safeguarding policy for both adults and children and is committed to all safeguarding legislation and current standards.



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