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NB: This vacancy closed to applications on 29/11/2020.

ICT Applications Training Officer

Job Reference: 164-2629848-A

Nottingham University Hospitals NHS Trust
QMC, Nottingham
£21,892-£24,157 per annum

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

ICT Services- ICT Applications Training and Access Officer– 1 x band 4 permanent role– 37.5 hour post,

Digital Services play a vital role in the innovative delivery and ongoing support of IT systems at NUH and its wider health and social care partners. Our multidisciplinary team share a common goal ‘To deliver outstanding digital experiences to our staff, our patients and the public we serve’.

We are looking for an enthusiastic individual with an NHS background to join them as a ICT Applications Trainer, working within a team who are responsible for the provision of training in the use of Patient IT systems; such as the Patient Administration System (Medway PAS), Nottingham Information System (NotIS) and DHR Unity, as well as the delivery of the Information Governance Training Strategy. They will also support the deployment of future IT system under the banner of Electronic Clinical noting such as:

  • Outpatient Clinical Noting via Medway PAS
  • Inpatient Nursing documentation via Nervecentre
  • Inpatient Clinical Noting via Nervecentre
  • Electronic Operation notes via Bluespier
  • Patient questionnaires and communication via DrDoctor

The successful candidate will provide appropriate training and allocate ICT access for users; delivering training to varying class sizes from 1-2-1s sessions up to overviews to 150 users, delivered face to face and now virtual. They will also provide and coordinate 2nd line support working in liaison with other ICT Services teams when responding to and resolving queries placed by customers to the ICT Service Helpdesk, where necessary ensuring problems are monitored and that escalation is invoked as appropriate and monitoring the team’s performance according to SLA’s. The candidate will also be heavily involved in the development and creation of e-learning training materials.

This challenging role requires a customer focused individual who can create and maintain excellent working relationships and work within a fast paced environment. The ability to work independently is important however working as part of a multi functioning team is essential.

For further information about this post please contact Ellie Jones, Applications Training Team Manager on mob: 07812268287 or via email:

Interviews will take place w/c 14th December via Microsoft teams and as part of the interview, candidates will be asked to complete a Googlesheets test which is heavily used in the access part of the role and also deliver a 10 minute presentation entitled: ‘How to create the perfect cup of tea’. Ideally the presentation will include an example of self created interactive e-learning. The googlesheets test will look at confirming candidate’s skills level in using these products and similar but also how candidates deal with upskilling themselves in a short space of time (during the test). Candidates will be able to use google during the timed test for support.

Candidates will also provide user-guides to support the presentation.

For more details on the Digital Services Training and Access Team please see the accompanying document.



  • Please submit your application form as soon as possible to avoid disappointment as we reserve the right to close vacancies prior to the published closing date.

    All communication will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

    If you have a disability and find it difficult to complete our online application form, please email us at for our easy read application.

    The quoted salary will be pro rata for part time workers.

    All applicants who have declared a disability and meet the essential criteria will be shortlisted.

    NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria.

    We welcome applications from individuals who require Tier 2 sponsorship in line with the Home Office regulations. NON-EEA candidates may not be appointed, if a suitably qualified and skilled EU/EEA candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements.


  • If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts.
  • I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Your post maybe subject to a DBS check which incurs a cost dependent on the level of check required (£45 for enhanced and £28 for standard). I agree to reimburse NUH NHS Trust the cost of a DBS check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse NUH NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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