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NB: This vacancy closed to applications on 04/11/2020.

Medical Administration Apprentice

Job Reference: 253-1020-2651734-A

Dudley Group NHS Foundation Trust
General Surgery
Russells Hall Hospital, Dudley
£8,114.75 £8114.75 for first 12 months and Nation

At the Dudley Group our patients and staff are at the heart of all that we do to offer a high quality patient experience in a caring and supportive environment. This aligns with our vision of providing safe, caring and effective services because people matter.

This is an opportunity to join an NHS organisation that inspires its staff to innovate, with support and encouragement to continually develop. In return you will have the opportunity to inspire exemplary support for our patients.

We expect all of our staff to demonstrate the Trust values of Care, Respect and Responsibility.


We believe healthcare is better when provided by supported and dedicated staff, so if you are innovative, forward thinking and dedicated to high quality patient care come and join our amazing team.


Our Trust gives its staff a voice and empowers its employees to be involved in service innovation and change as well as achieving their personal goals and aspirations. We want staff to always feel valued and respected and know they can make a difference to our patients.


As a responsible employer we strive to promote a healthy and safe environment and to ensure a positive experience for all. We work hard to create a culture of engagement and inclusivity where colleagues believe in and live by our values. We engage with our staff in an open and transparent way by listening, being honest and working together to achieve our aims. We firmly believe in the ability of our colleagues to help us shape our services so that our values are at the centre of everything we do.

Be part of our journey of continuous improvement, come and join us at the Dudley Group.

Do you want a fantastic opportunity to learn new skills and kick start your career in NHS Administration?

The NHS employs more than 1.5 million people, putting it in the top five of the world’s largest workforces. The NHS is a very unique place to work, and if successful, you will become part of a talented, passionate team of people, committed to providing the best care and treatment to patients.

Whether you’ve just completed your GSCEs or are looking for a change in your career, our Business Administration apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification.

This is an opportunity not only to build your skills and confidence, but open up a wealth of possibilities for your future career within the NHS and its unique workforce.

The Dudley Group NHS Foundation Trust is looking for individuals who are:

  • Pro-active
  • Enthusiastic
  • Self-motivated
  • Caring and Respectful

They will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service. Please refer to the attached Job Description and Person Specification for more details.

An opportunity has arisen for a Medical Administration Apprentice at The Dudley Group NHS Foundation Trust within the Surgery, Urology and Vascular directorate

This particular role involves

  1. To deal with telephone enquiries ensuring all messages are passed to staff in a timely manner.

    2. To maintain up to date filing systems both manual and computerised.

    3. To deal with all incoming/outgoing post, ensuring it is dealt with in a timely manner.

    4. Maintain electronic diaries/calendars for other members of staff.

    5. Booking rooms/venues as required.

    6. Use of general office equipment e.g. photocopier, fax, shredder.

    7. Data inputting e.g. spreadsheets, databases, PowerPoint, etc.

    8. Take notes for staff meetings as required.

    9. To communicate with other members of staff, colleagues and service users across the Trust relevant to the role e.g. verbal, electronically, telephone etc.

    10. Use IT systems to produce e-mails, letters, documents, reports and presentations.

    11. To participate in appropriate study and personal development opportunities.

    12. To comply with both the Trust and departmental policies and procedures.

    13. There may also be a requirement to undertake other similar duties as part of this post in order to provide a quality service. These will be consistent with the level of responsibilities outlined above.

    14. This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.

Apprenticeship Programme details:

  • Apprenticeship standard - Business Administration, Level 3;
  • The AMSPAR Level 3 Certificate in Medical Terminology
  • Training provider will be Dudley College;
  • The programme will be on a fixed term contract for 18 months;
  • Salary will be paid at National Apprentice wage, £4.15 per hour with a yearly salary of £8114.75 for the first 12 months. For the final 6 months, this will change to minimum wage for age.


Candidates must have:

  • Maths and English - GCSE grade C or above, grade 4 to 9, or equivalent in Functional Skills at level 2.

Please Note: you will need to provide original certificates as proof of these qualifications.

Candidates who hold the following qualifications are not eligible:

  • A degree / degree level qualification or higher in Business Administration or similar related subject
  • NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration
  • The AMSPAR level 3 Certificate in Medical Terminology

Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship or the AMSPAR certificate, must declare this on their application.

For further details / informal visits contact:

Catherine Haynes - Team Leader


Tel No: 01384 456111 ext 4662

At the Dudley Group everyone is welcome, please ensure you have read our Recruitment Equality Statement attached to this vacancy.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

We are a fully non-smoking Trust.

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