Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

NB: This vacancy closed to applications on 18/10/2020.

ERA System Assistant Administrator

Job Reference: 317-2020-41-24-DR-A

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Electronic Rostering & Attendance - Corporate
317 Regent Point
£21,089 - £23,761 per annum

The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 15,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “Healthcare at its best with people at our heart”.

The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.69 million patient contacts each year, delivering innovative, high quality services locally, regionally and nationally and internationally.

The Care Quality Commission has rated us ‘Outstanding’ for the second time in a row.

We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

About the Team and Department

The e-Rostering and Attendance (ERA) Team are part of the Human Resources Directorate based at Regent Point, Gosforth. We provide support and management of the Trust's ERA system, its hand scanning devices and its users. We aid users to roster effectively and efficiently and ensure that the right staff are in the right place, at the right time, which ultimately benefits patient care. The role gives you an opportunity to work within a highly motivated and friendly team who are continually adapting to provide excellent customer service.

What will the role entail?

Your key tasks will be supporting users of the ERA system by providing advice and guidance via telephone and email, configuring the system to meet the needs of the service and supporting the ERA System Administrators on a daily basis. You may be required to travel to other sites to meet with managers to provide one to one support on complex rostering or hand scanning queries. You will be able to contribute to the delivery of new functionality across the Trust and develop yourself as a system expert, to be able to upskill and train new users. For full details of the role and expectations, please refer to the job description.

Who are we looking for?

We are looking for someone who is highly motivated with a strong eye for attention to detail. You will be a confident communicator and have good interpersonal/administrative skills and knowledge. It is essential that you enjoy working within a team and have a friendly and professional attitude and a calm and confident manner. You will also have strong IT skills, knowledge of windows based software and confidence in learning and using IT systems. As you will be supporting system developments and enhancements, someone who embraces change would be the ideal candidate. Previous working knowledge within the NHS and eRostering/ Time and Attendance systems is desirable.

Why choose us?

If you are someone who wants to be at the forefront of change which will have a significant impact on the Trust, benefiting staff and our patients, then this role is perfect for you. This role is unique within the Trust, giving you the opportunity to be involved in a large scale project whilst developing your skills and being able to see the outcome on a daily basis. As a department we welcome input, ideas and creativity from the whole team and are happy to support you in your role to grow professionally. As a member of staff at Newcastle Hospitals, you are entitled to many staff benefits. From car lease schemes, technology schemes, and discounted travel passes to discounts across hotels, bars and restaurants. You are also eligible to join the Staff Social Club, which runs a monthly lottery as well as access to lots of great subsidised events, trips and parties.

Full time 37 Hours 30 Minutes/Week

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Disability Confident Employer
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Stonewall Top 100 Employer 2020
  • CQC Outstanding
  • Veteran Aware