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NB: This vacancy closed to applications on 26/10/2020.

Roaming Medical Receptionist

Job Reference: J185-A-20-2832

Priory Medical Group
£8.72 per hour + Company Pension scheme

Roaming Medical Receptionist

What we can offer you…

A role that makes a difference

All our Receptionists are in the privileged position to know they make a very real difference to our patients and their families at the end of their working days. This is real job satisfaction.

Genuine team and work with great people

Our teams are made up of some amazing people and we hear all the time from them about the levels of support, spirit and togetherness in their local teams. We are not afraid to say we work in a challenging environment although our people genuinely help one another every step and every day.

Great relationship with your line manager

Our teams benefit from some fantastic reception team leaders, who are accessible, experts in the job, supportive personalities and spend time with you to understand how you feel about your role.

What is the purpose of this role…

We think the role of a receptionist is simple, to provide the best, reassuring and compassionate service every day…every patient. For this reason our receptionists must be able to say.

‘I know my patients’

‘I leave patients with positive experiences’

‘I am an expert communicator and handler of difficult conversations’

‘I am a great colleague to work alongside’

Job specification

All of our surgeries are busy and many people will be unwell and anxious.

  • Dealing with patient queries and requests (such as booking of appointments and resolving queries) by phone or in person, efficiently and accurately
  • Retrieving information accurately and efficiently from our clinical system
  • Production of prescriptions for patient medications
  • Supporting the clinical team and handling their requests
  • A variety of other activities that could be reasonably expected of a Medical Receptionist.

What we look for in your application

  • Experience as a Medical Receptionist is desirable but not essential, we would consider (1) an excellent track record in a fast paced customer service environment (2) interacting with people from all walks of life and (3) proven background of the above.
  • First class communication skills
  • Competent in the use of PCs and IT
  • Ability to adhere to strict confidentiality policies
  • Absolute discretion with regards to patients and colleagues
  • Proven history of learning and adhering to policies and processes
  • The ability to work in a fast paced environment with an attention to detail.
  • Due to the nature of this role working across any of our 9 surgeries in York (i) it is an explicit requirement for you to effect and maintain an appropriate UK driving license (ii) to have available use of a personal car (iii) with appropriate insurance covering its use for business purposes to ensure you are able to fulfil the requirements of this post.

So are you in?

Job title: Roaming Medical Receptionist

Location: Multi-site

This role could operate from any of the Priory Medical Group surgeries; further details regarding our current locations are available via our website. We do our best to ensure you one site with some regular work so you feel part of a friendly team.

Hours: 24.75 Hours per week:

  • 15 hours roaming, to be available for work between 08:00 and 18:00, Monday to Thursday;

Including a shift:

  • 9.75 hours at Tang Hall Lane Surgery on Friday 07:45 – 18:00 (including an unpaid 30 minute lunch break)

We aim to provide you with four weeks’ notice of your working rota. If you require a non-working day through the week, this can be open to discussion to explore feasibility.

Salary: £8.72 per hour + Company Pension scheme.

Selection for Interview

The Practice recognises that discrimination of any kind is both unlawful and would act as a barrier to finding the most talented individuals for our organisation. As such, our recruitment and selection procedures exist to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. A great deal of careful consideration has been invested in preparing the advert for this post based on the specification for this role and the person we are looking for.

Our selection for interview process is designed to ensure individuals are selected for interview on the merit of their application only.

If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the ‘Two Tick’ disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process. We only give candidates the opportunity to share information regarding any disability after candidates are invited to interview and only if the candidate feels they require adjustments in the interview process.

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