Tell us whether you accept cookies

We use cookies to collect information about how you use the NHS Jobs website. We use this information to make the website work as well as possible.

Return to search

Nurse Floorwalker - Kingston Upon Thames

Job Reference: 195-20-211-MJH

South Central Ambulance Service
195 20 NPFS Nursing Team
Kingston Upon Thames
£31,365 to £37,890 pa

Do you hold a valid NMC or HCPC registration?

Would you like to make a real difference to our Covid 19 Response Service?

Are you looking for a new challenge?

Are you based in the Kingston Upon Thames area?

If the answers to the above questions are 'yes', then we have the opportunity for you.


We are looking for nurses/healthcare professionals to join us as Clinical Floor Walkers in the National Covid Response Service call centres.

Currently we have Call Centres open in Newcastle Upon Tyne, Glasgow and Kingston Upon Thames. 

 The Covid Response Service (CRS) supports patients who call the 111 service with coronavirus symptoms or concerns. These callers are directed to call agents specifically recruited to manage coronavirus calls and you will provide clinical support to theses staff

 The role of the clinical floor walker is to support the non-clinical call takers with any clinical queries they may have regarding their call. The role also involves conducting regular call audits and providing feedback and guidance to ensure that the quality of the service provided is maintained at a high standard.

The postholder will have experience in telephone triage and be comfortable using the ICT systems provided.

The service currently operates between 7am – 11pm, 7 days a week As the service provision broadens, these hours may increase to cover a 24 hour period.

We are looking for our Team Members to offer us at least 22.5 hours per week (3 x 8 hour shifts). 

We are happy to offer thi role on a bank basis or for an initial 3 month fixed term contract. There may be the opportunity to extend this depending on service demands.

We aim to shortlist and interview candidates as quickly as possible and all interviews will be completed using Microsoft Teams technology.

If you have any questions, please email us at


Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Employer Recognition Scheme Gold
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo
  • Armed Forces Covenant
  • CQC Good
  • Corporate Covenant
  • Step Into Health