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Central Service Manager - ARP

Job Reference: 202-A-20-13213

South Western Ambulance Service NHS Foundation Trust
Ambulance Radio Programme
St James, Bristol
£45,753 - £51,668

Job Summary

The Ambulance Radio Programme are offering an exciting role of Central Service Manager, reporting to the Head of Service Delivery. This role will be concentrating on, but not limited to, the two new programmes which have been established “Control Room Solutions” and “Mobile Data Vehicle Systems”.


The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts. ARP is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services. ESMCP is hosted by the home office and has representation from all the emergency services. Two new programmes have been established Control Room Solution (CRS) and Mobile Data Vehicle Solutions (MDVS). Both Programmes will need to closely adhere to the timescales of the ESMCP delivery to ensure critical communications are maintained.


Main duties and responsibilities for the role include (but are not limited to):

  • Primary interface between Ambulance Trusts, solution suppliers and the ARP Team.
  • Providing expert service assurance and a conduit for Technical Assurance support for Ambulance Trusts on the Airwave Service.
  • Supplier performance management, including trend analysis and remedial activities.
  • Lead on collaboration activities with suppliers to improve service for their assigned Ambulance Trusts.
  • Assurance of Service Delivery products, such as Business Continuity, Capacity, and Availability strategies and plans for assigned Trusts.
  • Lead and drive the negotiation/resolution of complex service management issues and disputes involving suppliers and users, arbitrating and reconciling the supplier, service and customer views of the service.
  • Lead service delivery and improvements on behalf of the team in multiple areas (to be assigned) -  Incident, Major Incident, Change, Problem, Security, Asset or Configuration Management.


Qualifications/Skills Required for the Role include (but are not limited to):

ITIL Foundation + 3 years’ experience in service management or equivalent demonstrable experience.

PRINCE 2 Foundation qualification

ITIL Expert

PRINCE 2 Practitioner

Managing Successful Programmes

Significant experience of working within a large scale programmes and service management structure

Formal qualification in Service Continuity Management


** Please be aware there will be an ITIL Test following the interview which candidates will have 60 mins to complete **



The role requires well developed communications and relationship management skills. The post holder will be required to maintain relationships with a range of suppliers, ambulance trusts, the wider NHS and other emergency services. ARP delivers critical communications to the Ambulance service and hence the discussion of issues related to its delivery may be sensitive and contentious and will take place in a highly emotive atmosphere.



The post holder must have highly developed specialist knowledge in the implementation of complex multi-faceted National programmes within the emergency services sector. Specialist knowledge of the operations within Ambulance Trusts particularly in their emergency communication and information technology requirements and systems would be preferable. The post holder must have experience of working at Senior Level within the NHS, preferably in an ambulance service environment and have management experience of producing assessments for senior management.


What we offer in addition to a competitive salary you can look forward to the following benefits:

  • 27 days annual leave entitlement increasing with service
  • NHS Pension Scheme
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance


Further information is available within the job description. Please also look out for our LinkedIn Page.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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