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NB: This vacancy closed to applications on 13/10/2020.

Communications Officer Scheduled Care

Job Reference: 340-SCCO-09-20

North East Ambulance Service NHS Foundation Trust
340 Emergency Operations Centre Dispatch Team Scheduled Care
Newcastle upon Tyne
£19,737 to £21,142 pa

Scheduled Care - Communications Officer

Salary £19,737 – £21,142, per annum pro rata (Agenda for Change Band 3 2020/2021 Payscales) plus a percentage of unsocial hours payment dependent on rota and hours worked in line with Section 2 of Agenda for Change Terms and Conditions of Service Handbook.

12 Months Fixed Term/Secondment

37.5 hours per week Monday – Saturday

Commencing: 4th January 2021

Here at North East Ambulance Service we have exciting opportunities for Communications Officers to join us to work from our Operations Centre at Newburn.

As a Communications Officer you will be providing a vital service as a liaison between our Scheduled Care ambulance control and our operational staff. You will be working within a team who plan and schedule journeys ensuring maximum utilisation of resources.

The ideal candidate will:

  • Have 3 GCSE’s grade C including English and Mathematics or equivalent (or higher) and/or appropriate experience.
  • Have good geographical knowledge of the North East area.
  • Have excelled verbal and communication skills
  • Be computer literate including MS Office packages.
  • Have good organisational skills

In return we offer

  • A competitive salary
  • NHS Pension Scheme
  • 27 days annual leave
  • Continuous support and development within the department
  • Access to educational qualifications

This position will be in Newburn but you may be asked to travel to Hebburn when required.

Informal enquires are welcomed by Rachel Skeoch, Scheduled Care Dispatch Supervisor

The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact rec team for help

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.

If a candidate is unsuccessful during the recruitment and selection process, you must wait 6 months before re-applying.


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