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NB: This vacancy closed to applications on 11/10/2020.

Patient Care Advisor

Job Reference: 845-LOC715

Locala Community Partnerships CIC
£17,652 - £19,020 per annum

Locala Community Partnerships CIC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

An element of flexible working is expected to maintain safe, effective, responsive services. All posts recruited to by Locala Community Partnerships CIC (whether on a fixed term or substantive basis) are subject to a 6 month probationary period.

Patient Care Advisor (Single Point of Contact)

Huddersfield - (Locala Community Partnerships CIC)


Salary:£17,652 - £19,020 per annum (Pro rata for part time)

Hours Per Week: 37.5 hours (Part time will be considered)

Job Type: Permanent



Do you have a caring and approachable telephone manner? Are you a caring and understanding individual good at dealing with sensitive issues? If this is you we’d like to hear from you.

Single Point of Contact is a Contact Centre based in Huddersfield operating a 24/7 365 days per year call handling service proved by Locala predominately within Kirklees. Some working from home will be required. No two days will be the same with incoming calls from a variety of callers including service users, carers, colleagues, Health Professionals and Agencies.

Calls will cover a variety of issues, these include topics such as dealing with change of appointment times, and directing health advice to the best service which is suitable to meet the caller’s needs. You will need to be a competent user of Microsoft packages such as word and excel with good keyboard skills, and be able to record call information through a computerised system accurately. You must have a good command of English and Grammar, and have a good telephone manner.

You will be educated to GCSE Grade C or above in Maths/English (or equivalent). Experience of working in a Contact Centre is advantageous but not essential as full training will be given.

The contact Centre is open 24 hours per day, 365 days per year, so the role requires you to be able to demonstrate flexibility, and you will be part of a shift pattern including working evenings/weekends, nights and bank holidays. The role is 37.5 hours per week, but part time working will be considered. Please state within the body of the application whether you require part time hours.

In return for becoming part of our team we offer a full induction and training package to support your needs, we will develop and motivate you to enable you to have the right skills to do your job, we offer great working conditions along with supporting you to achieve a good work life balance.

For more information about the role please contact :-

Locala offers a Salary Sacrifice Lease Car Scheme, Childcare Voucher Scheme, Access to Workplace Nursery and Holiday Clubs and a contributory Pension Scheme. (Please see theLocala Guidance and Benefits for applicants in the additional documentation on theright hand side of the advertfor more details).

Please ensure you read the Application Guidance Document on the right hand side of this page prior to filling out this form to help you.

To minimise delays please ensure your application is submitted with valid email addresses for referees, one of whom MUST be your current or most recent employer.

Our offer to you

In return for becoming part of our team we offer a full induction and training package to support your needs, we will develop and motivate you to enable you to have the right skills to do your job, we offer great working conditions along with supporting you to achieve a good work life balance. We offer a competitive contributory pension scheme with Royal London. We are an equal opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief. For further information about our benefits, please click on the Locala Benefits for applicants on the right hand side of this vacancy to read more.

Please apply as soon as possible as posts will be closed once sufficient applications are received.

If you have not been shortlisted you will be notified through the NHS Jobs Website. If you require further information on why you haven’t been shortlisted please contact the recruiting manager. Please provide your contact details for either email or telephone for them to be in touch. If an insufficient number of applications are received for this vacancy, there is a possibility the post could be re advertised even after the shortlisting process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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