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NB: This vacancy closed to applications on 11/10/2020.

Case Manager - Leeds

Job Reference: 912-NHSR-2020-83

NHS Resolution
£38,890 - £44,503 p.a.

NHS Resolution is an Arm’s Length Body of the Department of Health and Social Care (DHSC). As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. To do that we have four key service areas:

Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

In 2017, we launched “Our Strategy to 2022: Delivering Fair Resolution and Learning from Harm” which sets out our strategic direction and, how our services can help protect valuable NHS resources to benefit patients by helping to improve safety, resolve concerns, claims and disputes rapidly and fairly. For more information on please visit our website.

Clinical Claims Case Managers

Salary: Leeds £38,890 - £44,503 p.a.

Job Summary

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State.

The Claims teams work in an interesting and dynamic climate, allcontributing to a continually improving claims service.

We are looking for talented and experienced case handlers to join our dedicated teams in our Clinical Negligence Scheme for Trusts (CNST) team and within the new state backed General Practice Indemnity team for which NHS Resolution has recently been appointed as the operator.

As a Clinical Case Manager, you will be responsible for contributing towards the main aims of the NHS Resolution by proactively managing clinical negligence claims from commencement to conclusion on behalf of Trusts or GPs and NHS England. Clinical case managers are responsible for their own portfolio of complex and non-complex clinical negligence cases and conduct the investigation, quantification and negotiation of these claims to conclusion.

In addition to having technical knowledge and experience of claims management and excellent organisational skills the Clinical Case Manager will also demonstrate the following competencies:

  • Ability to work as a team member and collaboratively with other teams
  • Exceptional customer focus and awareness
  • Excellent verbal and written communication skills
  • Be focused on continuous service improvement and innovation
  • Ability to build and maintain relationships with internal and external stakeholders

Closing date: 11/10/2020

A written assessment will form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken in the week commencing 19/10/2020.
Interviews and further assessments will be held via conference call or video based interaction rather than face to face meetings The interview date will be in the week commencing 26/10/2020 and will be used to assess knowledge, skills and competency.

In response to the Government advice relating to the Covid-19 pandemic our staff and teams in all business areas are fully supported in working remotely. All new employees will also be provided with the necessary training and equipment to work from home and we have put in place additional measures to support new employees during this period.

Please note that the closing and interview dates for roles may be subject to change to take into account any Government advice relating to Covid-19.

Other Information

Please ensure that you read the job description and that you address each of the requirements of the post in the person specification in your supporting statement as your application will be assessed against these criteria. Please note that we do not accept CV’s; therefore your application must be via the NHS Jobs online application form.

Short-listed candidates will be invited to an interview and written exercise (if required of the post) at NHS Resolution London offices to assess their knowledge, skills and potential. All communications about your application and invitation to interviews for this vacancy is done via NHS Jobs; therefore please check your NHS Jobs account for any communication.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

We do not pay or reimburse expenses for attending interviews.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Please note that we reserve the right to close advertised vacancies early should sufficient applications be received.

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